I won "Gift Card Galore" but no gift card?

king7243 · June 23

I participated in and won the "Gift Card Galore" event 2 weeks ago. It was said that the gift card would be emailed last week, but I have not / did not receive anything.

😡 Feeling duped.

kaycri8989 · June 23

Same here

rccweber · June 23

Ditto! Did anyone actually get their gift card? I’m in the process of emailing them now. Apparently we needed to have taken screen shots, which is RIDICULOUS. I will update you all if I hear anything, please do the same. Cheers candy pals!

king7243 · June 24

Thanks, @rccweber ! Looking forward to your update! I completed the games and did not take any screenshots, thinking it was not needed. Will look into emailing them as well.

QueenB · June 26

https://community.king.com/en/candy-crush-saga/discussion/456606/i-won-gift-card-galore-but-no-gift-card

https://community.king.com/en/candy-crush-saga/discussion/comment/3099058#Comment_3099058

https://community.king.com/en/candy-crush-saga/discussion/comment/3099200#Comment_3099200

Hi everyone,

I wanted to check and see if you have heard anything back from Support if you have reached out to them already or if you have already received your Gift Cards?

Let me know if here is anything I can do to help 🙂

king7243 · June 26

Hi @QueenB,

Thanks for checking with us. For me, no, I have not heard back from Support or any other team member from King. I have not received the gift cards as well.

Do you have any instructions/tips on how to reach support via email? I just don't know how, otherwise I would reach out to them via email as well. My email is registered.

Thanks, @QueenB!

QueenB · June 26

https://community.king.com/en/candy-crush-saga/discussion/comment/3101599#Comment_3101599

Thanks for getting back to me and sorry to hear you're still waiting to hear back 😕

Let me know what is your Game ID and I will chase this for you and see how I can help 😉

To find Game ID:

Go to Settings and select My profile:

On your game profile page, double tap the King logo above...

...and voilà, the logo should disappear to reveal your Game User ID:

kaycri8989 · June 26

https://community.king.com/en/candy-crush-saga/discussion/comment/3101596#Comment_3101596

I have reached out to support with little luck, provided them with screenshots of winning, and waiting as long as they told me to wait with no help whatsoever. This is very disappointing.

king7243 · June 28

https://community.king.com/en/candy-crush-saga/discussion/comment/3101778#Comment_3101778

Sorry to hear that, @kaycri8989. I'm in the same boat

QueenB · June 28

https://community.king.com/en/candy-crush-saga/discussion/comment/3101778#Comment_3101778

Hi again,

I've checked with Support and they confirmed they have received your messages and looking in to your case. Please ,keep the line of communication with our Player Support Team and reply back to their latest message to you with the following ID#14267052.

They will handle this case from their end 😉

QueenB · June 28

https://community.king.com/en/candy-crush-saga/discussion/comment/3102609#Comment_3102609

Hi King7243,

Just to check, have you reached out to our Support Team as well as we can't seem to find any records of that?! 🤔

I won "Gift Card Galore" but no gift card?

Comments

Categories