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I participated in and won the "Gift Card Galore" event 2 weeks ago. It was said that the gift card would be emailed last week, but I have not / did not receive anything. 😡 Feeling duped.
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Hi king7243 😃
That's fantastic news 🎉 I'm so glad to hear that you were able to redeem your gift card.
Thank you for sharing the helpful article link for others who might need it, and kudos to @kiara_waelfor the support 🤗
In case anyone else is getting their gift card in email now, here is an article on how to redeem the gift card into your play account: https://community.king.com/en/blog/kb/articles/2405-gift-cards-faq-candy-crush-saga-and-candy-crush-soda-saga
Credit goes to @kiara_wael Thanks, @kiara_wael !!
Hi @QueenB Update: King support came back with the gift card via email and I was able to redeem it into my play account & continue my progress. Thank you @QueenB !
Thank You! You are correct, support seems to be looking at this issue now and crossing fingers, hopefully this issue is going to be resolved for players soon. Thank you @QueenB you really are an advocate for us! Much appreciate you!
Awesome 🙌 I can confirm they have received your message and someone will be getting back to you soon 😉
Hope you have a great weekend 🤩
Hi @QueenB I have finally found a way to reach support online and I submitted a question (I hope it will open a ticket). I have just received the generic "we have received your message" email from support. Thanks for getting us here, hope this issue gets resolved soon and people get their promised gift card
Hi @QueenB how do I reach out to Support? Is there an email where I can send an email to and get a case?
Thank You!
Hi King7243,
Just to check, have you reached out to our Support Team as well as we can't seem to find any records of that?! 🤔
Hi again,
I've checked with Support and they confirmed they have received your messages and looking in to your case. Please ,keep the line of communication with our Player Support Team and reply back to their latest message to you with the following ID#14267052.
They will handle this case from their end 😉
Sorry to hear that, @kaycri8989. I'm in the same boat
I have reached out to support with little luck, provided them with screenshots of winning, and waiting as long as they told me to wait with no help whatsoever. This is very disappointing.
Thanks for getting back to me and sorry to hear you're still waiting to hear back 😕
Let me know what is your Game ID and I will chase this for you and see how I can help 😉
To find Game ID:
Go to Settings and select My profile:
On your game profile page, double tap the King logo above...
...and voilà, the logo should disappear to reveal your Game User ID:
Hi @QueenB, Thanks for checking with us. For me, no, I have not heard back from Support or any other team member from King. I have not received the gift cards as well. Do you have any instructions/tips on how to reach support via email? I just don't know how, otherwise I would reach out to them via email as well. My email is registered. Thanks, @QueenB!
Hi everyone,
I wanted to check and see if you have heard anything back from Support if you have reached out to them already or if you have already received your Gift Cards?
Let me know if here is anything I can do to help 🙂
Thanks, @rccweber ! Looking forward to your update! I completed the games and did not take any screenshots, thinking it was not needed. Will look into emailing them as well.
Ditto! Did anyone actually get their gift card? I’m in the process of emailing them now. Apparently we needed to have taken screen shots, which is RIDICULOUS. I will update you all if I hear anything, please do the same. Cheers candy pals!
Same here
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