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Candy crush saga Candy Royale does not work, it's not paying out the Gold bars you have earned
Hi everyone!
Apologies for the inconvenience, but we're currently experiencing an issue in Candy Royale, and a few players have mentioned not receiving their rewards.
Fear not, our studio team is on the case and is working diligently to fix the issue as swiftly as they can!
Oh!! Did you receive an automated email that tells you to try some troubleshooting steps like restart your device, etc., etc.,
If so, that is norm as it is the initial email we all receive after sending a compliant! Please don't pay attention to that, but send a reply through that email itself. You should see a note that says "to reply, type above this line". So, make sure to write a reply above that line (if you are using Gmail, as soon as you click on "reply", it will automatically take you above to that line👍️).
While writing your reply, please make sure to attach any screenshots you have to prove that you did win the Jackpot and the Gold Bar rewards were not added to the game.
After this, you might have to wait about 72 hours (depending on how busy they are)! If you did not hear from an agent by then, please send another reply from that automated email itself and remind them that you are still waiting to be helped!
I don't think it will take that longer as I have already reported this issue to our Community In-charge as I have seen almost 10 players complaining about this issue!!
If I have any update, I will get back to you tomorrow.
Thank you so much for your patience & understanding🙏
Hello @GodSKill🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning that big amount of Gold Bars in Candy Royale Race👏👏👏
But, I am sorry to hear that you did not receive your Gold Bars into your game! There must be some glitch going on with this feature as you are the 4th complaint I have seen today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward. Looks like you are using a mobile device to play the game. Please use below steps to send your complaint⬇️
If you have further questions, please type below🍫🍫
Candy royale goldbars did nit add to my account
Candy crush saga Candy Royale does not work, has NEVER worked, no rewards EVER given. Generic trouble shooting DOES NOT work. Older player, old programing problems?
Hello @Smiley812🤗 A Warm Welcome to the King Community!
But, I am sorry to hear that you did not receive the reward into your game! There must be some glitch going on with this feature as I have seen multiple complaints today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward.
(1) If you are playing on Facebook browser (Chrome, Edge, etc.), please use this link to send your compliant —> https://soporto.king.com/contact
(2) If you are using a mobile device or the App version on Windows 10/11 to play the game. Please use below steps to send your complaint⬇️
Candy Royale showed I received 134 gold bars but none were added to my account.
Thank you! I appreciate the quick response!
Hello @avivah You are not the only person who has posted about a problem with claiming their winnings from Candy Royale in the past few days. There may have been a problem with this event, and the Community Manager has been asked to look into this. Please be patient until she comes back tomorrow and hopefully will then pick this issue up for all of you.
Wir sind keine Mitarbeiter! Wir sind Spieler, genau wie du auch. Auch PummyRaj hat keine Möglichkeit, in dein Account zu gelangen. Das kann nur ein Mitarbeiter von King. Bitte gedulde dich bis morgen, wenn QueenB wiederkommt. QueenB ist die Einzige hier, die für King arbeitet und direkten Kontakt zu King aufnehmen kann. Deshalb ist es nicht so einfach wie du dir wünscht.
I started a doubleCandy Royale a few days ago, did really well for a while, but stopped getting notifications about it. Then today it said I had won the top tier with 91/however many levels and was one of two, showed the win screen for a total of 250 gold, then none of it showed up in my account. I'm very confused as to what just happened.
Hello @sonnae🤗 A Warm Welcome to the King Community!
On level 7486
In Candy Royale, I won 250 gold bars and my gold bars did not increase by 250.
Wie kennen Sie mich nicht sehen?? Es gibt nur einen mit diesem E-Mail Account
Also noch mehr beweise kann ich nicht schicken. Wenn das nicht hilft dann müsst ihr euch Gedanken machen über Eure Mitarbeiter. Ich verstehe nicht was ist da so schwer??????
Thanks, I really appreciate your help🙏🏽
I was, but the e-mail didn't help
Hi Christine🤗
I am thinking the same and have already reported to the CM after attending to 5th complaint!
And that complaint by GoDSkill, I have attended their first question few hours ago and suggested them to contact the PS team. I am waiting for their reply to see what might have happened there!!
If you see any other complaints, can you please inform them to wait till tomorrow (and not send them to PS), so that the Community In-charge can provide an update?
Thanks a bunch💕
With regards to your comment that went into Approval, only the CMs can take a look at those! I will give a heads-up to QueenB and she will clear the block as soon as she comes back tomorrow!
Thank you for your patience🙏
Hello @Przemo7147🤗 A Warm Welcome to the King Community!
First of all, Congratulations for winning a big Jackpot of Gold Bars in Candy Royale race 👏👏👏
But, I am sorry to hear that you did not receive your well deserved Gold Bars in your game! Can you please wait till tomorrow and get back to us?
I will report to our Community In-charge and see if there is a glitch in the game with Candy Royale feature, as yours might be 7th or 8th complaint I am attending today!!
Thank you for your patience & understanding!
Have a great rest of the day 🍫🍫
Hello again @GodSKill🤗
Were you able to send your complaint through the game as I have suggested in your previous Question?
If so, can you please tell me what happened?
Please reply by typing below🍫🍫
@PummyRaj I think my answer went for approval as I can't see it here. There have been a lot of player complaining about not getting their Candy Royale jackpot! There must be a glitch in the event. How can we help these people? Here is another one just now>
I got 700 gold bars on candy royale, but a didn't receive it. I tried to get somo help throug app support but all I got was an answer that didn't help me
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Hi Welcome to the King Community
Make sure that your internet connection good.
Please mail here
why didn’t I receive the 250 gold bars I won in the last race???
Hello @jligan1227🤗 A Warm Welcome to the King Community!
But, I am sorry to hear that you did not receive your Gold Bars into your game! Looks like there is a glitch with this feature🤔
(1) If you are playing on Facebook browser (Chrome, Edge, etc.,), please use this link to send your complaint —> https://soporto.king.com/contact
(2) If you are using a mobile device or the App version on Windows 10/11, please use below steps to send your complaint⬇️
If you have any questions or need further assistance, please type below🍫🍫
Wollt ihr mich verarschen?????habe schon längst alles geschickt was gebraucht wird....... Bei den Einstellungen was ihr mir vorschreibt gibt es diese Thema nicht was ich brauche. Einfach den Jackpot auszahlen was mir zusteht oder macht mal das Spiel Weg wenn da Leute verarscht sein sollte. Irgendwann ist die Grenze aber ech. Dass Man so lange kämpfen muss um dass das ihm zusteht ist echt ärgerlich.….
Es ist echt richtig traurig dass man so viele Schritte machen muß um eine Belohnung zu erhalten die einen zusteht. Ist echt richtig schlecht von euch. Ich sehe nicht an dass ich überall tippen muss obwohl ihr alles habt wie auf der Hand. Leute in diesem Anleitung was ihr mir geschickt habt ist keine Lösung für mich. Da noch mal der Screenshot von Gewinn und Screenshot von tatsächlichen Goldbarren. Einfach klären und nicht irgendwelche Anleitungen schicken
Du scheinst nicht zu verstehen, dass wir nicht für King arbeiten! Wir sind nur Candy Crush Spieler, genau wie du. Deshalb raten wir dir, King Support zu kontaktieren, denn nur King kann dies für dich in Ordnung bringen. Es ist am besten, wenn du das durch Einstellungen in deiner App tust. Geh auf das kleine rosa Zahnrad oben, dann klicke auf das Fragezeichen und dann klicke durch die Fragen bis du ganz unten "Contact Us" siehst. Dort kannst du King Player Support per Email erreichen. Ich habe mehrere Beschwerden gelesen genau wie deine von anderen, die ihren Gewinn von Candy Royale nicht erhalten haben. Es scheint ein Fehler unterlaufen zu sein.
@PummyRaj There have been a few complaints of players who didn't get their jackpot payout in Candy Royale these past few days. Has the event glitched and is there anything these people can do other than contact Player Support (which might send them back here….)?
Everytime I get the pink candy that roles they won't give it to me
Thinking about quitting the game as I am more then a week on level 18031 which is impossible to take. Anybody tips before i quit?
Genuinely!! Why are some levels impossible to pass!!??? I’m on level 15500 the last game of that section. I’ve used my 5 lives, the 20 saved lives for “3 days” yes “3 days” and I’m still nowhere near moving past the level… It just will not let me pass!!!!! Genuinely I must have attempted this one game 100 times!!…
when I’m watching ads for extra moves or to get things to win a board the ads are freezing and blacking out and I lose the board. My app is updated.
The game has crashed on me several times in the last couple weeks. The first time it was acknowledged by the system and I was given … something? I don’t remember what, coins or boosters. Probably boosters. Well anyway, 4 times it has frozen and needed to be restarted after I used coins to continue after “losing” on a…
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
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