Video ads returning?

Question

Hi, just wondering has anyone ever lost their option of video ads and then got them back? I see the message king sent out saying about being a promotional period and about testing ….., and to keep an eye out to see if they return. I’d like to know do they actually return or is that just a message to fob people off. I’m on level 15600 and last month lost the option of watching ads. Since then It’s near impossible to get through levels and it’s not from lack of trying. Was hoping to compete in the candy cup but I have been stuck on a legendary level and have zero points. This would not be the case if I had the options of video ads.

Alienscar · Answer

my question is do the ads actually return?

Hello @Dirtyboy2611 the answer is yes the adverts do return, but mostly they don't.

I once lost my adverts for 7 months, but I didn't purchase anything. People that use real money always lose their adverts. Some get them back after a year or so of waiting. Only one member of this forum has said that they made a purchase and got their adverts back after three months.

Some people never get their adverts back.

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3101550#Comment_3101550

There is the "contact us" at the bottom of this page, but they will not help you with this sort of general issue. You are certainly not alone in this community with your issue. I fear there is not a lot you can do. Half the players at levels 15,000+ are in your shoes….the other half have found ways to "cheat" themselves into lots of boosters, that's what I believe anyway.

Dirtyboy2611 · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3101532#Comment_3101532

Thanks for your reply Christine. Problem is I already did buy gold to try get through some levels but gold is now gone and I feel I’m wasting my time. I don’t have bottomless pockets to keep buying gold and without gold or video ads it’s impossible to get anywhere. I’ve been playing the game a long time and love it but now I feel I’m wasting my time and money. I don’t want to delete the game but if this is how it is going to be, I’ve no option but to delete. I’ve already posted how unfair this is as it’s different rules for different people which is very wrong. Is there any way of contacting king directly to put my questions to them?