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This ad freezes and can't get extra helps! Who do I contact to get this ad fixed,

Buttonguy52

Screenshot_20240626_070207_Candy Crush Soda.jpg

This ad freezes every time it pops up,

To ask your Question:

Accepted answers

All comments

Colleen Companion Welsh

The Tim Hortons ad never works and there are a few others that require you to close multiple windows after the reward is supposedly earned that is not always received.

October 3, 2024 - 08:24 AM NST

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/3139670#Comment_3139670

Hi @PummyRaj,

Have you noticed the complaints about this nothing but increased after QueenB said they were gonna work on getting it fixed. There's lots of complaints already here at the Community (separate posts). This has been ongoing for quite a while now, and to me it almost seems like complaints are being ignored. And that's pretty disappointing (again). Please do take this seriously, don't forget about this.

Have a nice evening…

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3139666#Comment_3139666

Hi @Hansa_Modha 🙋‍♀️

I have just responded to your other question. Please go to your question to find out what to do (click on “view post” or on the time that is next to your name and you can open your question thread 👍).

https://community.king.com/en/candy-crush-saga/discussion/464700/hansa-modha

Thank you🍫🍫

Hansa_Modha

https://community.king.com/en/candy-crush-saga/discussion/457176/this-ad-freezes-and-cant-get-extra-helps-who-do-i-contact-to-get-this-ad-fixed

I have same problem, one particular ad freeze all the times , it happens when I am about to win level by watching ad and get UFO , I have to exit out at the end and loose the level . It happens countless times , lost so my lives and boosters in progress.

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457176/this-ad-freezes-and-cant-get-extra-helps-who-do-i-contact-to-get-this-ad-fixed

Hi Buttonguy52,

Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps:

Restart the Game: Sometimes, restarting the game can help clear any temporary glitches.
Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:
- Open the game app and go to the settings menu (gear icon).
- Tap on the "?" and select the topic of the issue.
- Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.

Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.

Accepted answers

All comments

QueenB

https://community.king.com/en/candy-crush-saga/discussion/457176/this-ad-freezes-and-cant-get-extra-helps-who-do-i-contact-to-get-this-ad-fixed

Hi Buttonguy52,

Sorry to hear that you're experiencing issues with this ad freezing. To help resolve this, please follow these steps:

Restart the Game: Sometimes, restarting the game can help clear any temporary glitches.
Check for Updates: Make sure your game is updated to the latest version. Check the App Store or Google Play Store for any updates.
Clear Cache (Android): If you're using an Android device, clearing the cache can help.
- Go to Settings > Apps > Candy Crush Saga > Storage > Clear Cache.
Contact Support: If the issue persists, please contact our Player Support team directly. Here's how:
- Open the game app and go to the settings menu (gear icon).
- Tap on the "?" and select the topic of the issue.
- Select the "Contact Us" option at the bottom of the page and provide details about the ad freezing issue, including a screenshot if possible.

Our support team will investigate the issue and work on getting it fixed. Thank you for your patience and understanding.

Hansa_Modha

https://community.king.com/en/candy-crush-saga/discussion/457176/this-ad-freezes-and-cant-get-extra-helps-who-do-i-contact-to-get-this-ad-fixed

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3139666#Comment_3139666

Hi @Hansa_Modha 🙋‍♀️

https://community.king.com/en/candy-crush-saga/discussion/464700/hansa-modha

Thank you🍫🍫

José_Savelkoul

https://community.king.com/en/candy-crush-saga/discussion/comment/3139670#Comment_3139670

Have a nice evening…

Colleen Companion Welsh

The Tim Hortons ad never works and there are a few others that require you to close multiple windows after the reward is supposedly earned that is not always received.

October 3, 2024 - 08:24 AM NST

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