No new Levels today? (Wednesday)

Tammy_Brown-3 · January 2019

I am on level 4310 and have been waiting excitedly for Wednesday to get here, and I log on and there are no new levels for me? Why would that be?

now I'm bummed

_Elsa_ · January 2019

Hi @Tammy_Brown_3, the new episode was released yesterday so since it is now a day later, did you get it?

Tammy_Brown-3 · February 2019

nope:( just checked

_Elsa_ · February 2019

Where are you playing the game? Mobile or computer? Are you playing on Windows 10 on a computer?

Tammy_Brown-3 · February 2019

I am playing on my computer windows 8, and just checked on my android phone, for an update even, its all up to date, and on the same level as well

_Elsa_ · February 2019

Thanks for responding so quickly! Maybe you need to do some troubleshooting. First clear the history and then click on the links below to troubleshoot both computer and mobile device.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

Android

https://community.king.com/en/blog/discussion/234676/is-your-game-crashing-on-an-android-device

Let me know if the troubleshooting works for you.

Tammy_Brown-3 · February 2019

well I did have to update my Browser and came back and still no levels, and when i tried the game on IE it took me like way back in the 2000's levels so that is no bueno lol

_Elsa_ · February 2019

Internet Explorer is the worst browser for the games! I used Firefox as my first choice and that works very well for me. Chrome isn't always the best either. . Also try Opera. I am going to tag @Cezdiamond who is the Community Manager and maybe she can offer some additional advice.

Tammy_Brown-3 · February 2019

ok great ty i will check out firefox

Tammy_Brown-3 · February 2019

ok downloaded firefox still the same

_Elsa_ · February 2019

Ok thanks for the update. I did tag the Community Manager so hopefully she can check out your message before leaving the office for the weekend.

No new Levels today? (Wednesday)

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