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I can’t connect my game to App Store
Hi everyone,
We want to inform you that we are currently experiencing issues with the in-game store. Our team is aware of the problem and is actively investigating to resolve it as soon as possible.
We apologize for any inconvenience this may cause and appreciate your patience and understanding. We will keep you updated with any progress and let you know once the issue has been fixed.
Thank you for your support!
Not working July 12
Still not working
12/07/24 Still not working
Still not working!!Any updates someone?
11/07/24 Still not working
10/07/24 Still not working.
10/07/24 Still not working
Hello @Garrywong 🤗 Hearty Welcome to the King Community!
I am sorry to hear that you are also experiencing issue with the store in your game!
None of the troubleshooting steps worked because the issue is not on your side! We have received many complaints and we are compiling those in our main thread —> Error in Contacting Store — Under Investigation (please click on the Green letters to check others' complaints).
The Candy Studio is investigating this issue! But, we do not have any update yet! But, please do not reinstall your game as it will not resolve the issue!
If you have any questions in the meantime, please type below!
Thank you for your patience & understanding🙏
Same here, all day. Tried clearing app cache (Android), restarting phone, logging in/out, etc... nothing works.
Hi @Garrywong and welcome to the Community!
This is a problem that is under investigation!
You can read more 👉HERE👈
Failure to contact to apps store, please help to solve as attached
It’s taking to long to fix that problem!!Annoying and frustrating!!
Oh, and I can’t give lives to any friends 🙁
Hi @pat3408 and welcome to the Community!
There is a problem about the store and it is under investigation!
same problem!!It‘s annoying and it’s already 6days now.
Probleme d accès à la boutique qui se répète
Hi.
This issue appears to be going on for over a week now with no resolve. There is lots of discussion about it but no feedback.
Error message stating “contacting app store” but just get the wheel of death and nothing loads.
@QueenB has also brought it to our attention on 02/07/24. Please could someone/administrators provide us with an update.
There are no bonus ads/spins at the beginning of a game. No options to watch ads/gain bonuses at the end of a game. Also unable to purchase any boosters (hammer/ufo).
And if I try to log in it says I have no internet or WiFi. Which I do. And have tried on a different Wi-Fi connection and on data only.
Have tried all the options suggested but none of them work.
I am on level 11929 and obviously don’t want to log off/delete anything and lose my progress.
Would love this to be get sorted as is currently spoiling my playing pleasure.
Thanks - Neil
Hi!
Thanks for your feedback!
There is an error about the store and it is under investigation!
You can read HERE!
How can I use gold in the game from the store? My store does not open with winnings.
Hi @Bugs45 and welcome to the Community! 🙂
There are some problems with the app store lately!
You can read about this 👉️HERE👈️
New here? Sign in or create an account to join the fun.
where you hacked? and why isn't anyone fixing it?
Not working July 13!!
13/07/24 Still not working
Bummers!
It's funny, because I already reported this issue about 2 months ago and nobody cares. I guess, some people of the engineering team were fired and everything is crashing in the backend now. 😂
14 July still not working!!
Having the same problem. Nothing works. Hope it's fixed soon!
On a 20 level Candy Royale with only a few episodes left to be with the gold coin reward at 200 this happens. Give me my gold coins
14/07/24 Still not working
je ne reçois plus de récompense car je ne reçois plus de publicites
All day on only one device, it won't connect to app store. Same problem.
Same problem playing on PC. Also won't let me save progress… Tells me "You're offline. Connect to Internet and try again," when I am on online! Started the app via the Microsoft Store…
Hi @NeilK, I know how you feel. I'm waiting to save my game progress via email but that keeps telling me I'm offline when I'm in fact the opposite!
It would be a shame to lose all that I have achieved…
15/07/24 Still not working
@Tranterbleu. It’s ridiculous isn’t it. I get no extra bonuses/spins at the beginning or end of each game. Nor can I give or receive extra lives. And like you I am unable to save my game or progress as it says I’m not connected to Wi-Fi. I have raised this a few times since the beginning of July but yet to have any response from anyone.
15 July still not working!!!!Is anybody taking care of that issue?
I don’t think anyone at ‘King’ monitors these chats. Every time I email them I get a response saying ‘try this/try that’, none of which work. Or they suggest the Community. And all you get is responses from fellow users who have the same problem.
how can I recive lives
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
