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Tooth Fairy showing zeros and not unlocking

Hi there,

I am having trouble with the tooth fairy countdown before level 111. I checked back on the timer after a day and it showed only zeros and the next levels are not unlocked. It has now been three days and the levels are still not accessible. I have noticed this on other levels where the counter shows the 72 hours to start with but not on return, but have been able to use chocolate bars to unlock immediately until now.

I play using king online on Firefox, Windows 10. Having trouble attaching a screenshot for some reason.

Any help appreciated, thanks in advance.

To ask your Question:

Accepted answers

Singoway25

Thank you!

Had no luck troubleshooting, so have contacted support.

Creative_Elsa

Hi @Singaway25, you are now in the right community. I had one other player besides you that reported this but the other message was a long time ago. What I am going to suggest to you is first to try some troubleshooting from the link below.

Also please make sure that you have the most recent update of your browser.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

If you still have problems after that, then I am going to ask you to complete the contact form: https://soporto.king.com/contact

They should be able to manually go in and move you to the next level instead of waiting.

All comments

Singoway25

Thank you!

Had no luck troubleshooting, so have contacted support.

Creative_Elsa

Also please make sure that you have the most recent update of your browser.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

If you still have problems after that, then I am going to ask you to complete the contact form: https://soporto.king.com/contact

They should be able to manually go in and move you to the next level instead of waiting.

QueenMia

Hi guys, moving this thread to Candy Crush so other players can help you out

firebombmarkus

Hi @Singoway25 and welcome to our adorable Community 😊 This section is exclusively for Candy Crush Friends Saga. You can post about Candy Crush Saga here https://community.king.com/en/candy-crush-saga

Have a wonderful day 🤗

Singoway25

Managed to get a screenshot to work

Image: https://us.v-cdn.net/6030983/uploads/editor/98/xbetoxcg7phm.png

Accepted answers

Creative_Elsa

Also please make sure that you have the most recent update of your browser.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

If you still have problems after that, then I am going to ask you to complete the contact form: https://soporto.king.com/contact

They should be able to manually go in and move you to the next level instead of waiting.

Singoway25

Thank you!

Had no luck troubleshooting, so have contacted support.

All comments

Singoway25

Managed to get a screenshot to work

firebombmarkus

QueenMia

Hi guys, moving this thread to Candy Crush so other players can help you out

Creative_Elsa

Also please make sure that you have the most recent update of your browser.

Browsers

https://community.king.com/en/candy-crush-saga/discussion/218696/web-browser-update

If you still have problems after that, then I am going to ask you to complete the contact form: https://soporto.king.com/contact

They should be able to manually go in and move you to the next level instead of waiting.

Singoway25

Thank you!

Had no luck troubleshooting, so have contacted support.

Welcome! 👋

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