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Won’t connect to internet or WiFi

dulceh
dulceh Posts: 3

Level 1
in Support
I can’t receive my earned boosters until it connects to the internet. I’m not getting my daily spins and also am unable to make purchases. I have cell service and WiFi but it’s not recognizing it 
«1

Answers

  • firebombmarkus
    firebombmarkus Posts: 13,110
    Hi @dulceh and welcome to our adorable Community 😊 I am sorry this is happening to you. Does your WiFi and cell service work well with other applications and games? If so, try clearing the cache of the game and check if your game is updated to the latest version. 
  • dulceh
    dulceh Posts: 3

    Level 1
    My internet and wifi do work on all other apps.  I don't know how to clear the cache of the game.  It is updated.
    Thanks
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @dulceh Ok, can you please tell me which device do you use?
  • dulceh
    dulceh Posts: 3

    Level 1
    I have an iPhone X.  Thanks for your help!!!
  • firebombmarkus
    firebombmarkus Posts: 13,110
    @dulceh Iphone doesn't give so much freedom for clearing cache directly on your phone. The easiest way is to restart the phone. You can try that.
  • kiujo
    kiujo Posts: 1

    Level 1
    edited February 2019
    i have the exact same problem with all the King games i’m playing.
    I’m using an iphone & ipad.


  • Marc_Schiehsl
    Marc_Schiehsl Posts: 7

    Level 2
    King, same issue here.  For the last few weeks.  Can't buy anything or use bars.  I can get a free spin when the timer is up but nothing else.  NEED more boosters and can't buy them. (just get a round dotted circle spinning and cant connect to store)   I am on Windows 10.   All windows updates are applied and my internet works fine for all other apps and games.  Deleted and reinstalled CCS several times.... NG.   Help!
  • lordy
    lordy Posts: 1

    Level 1
    Same here please help
  • _Elsa_
    _Elsa_ Posts: 37,302
    Hi guys, welcome to our community.  I would like to take a moment to offer you a message for all newbies to learn more about our community which you can find here.  We always run contests so be sure to do them for a chance to win gold bars.
  • ella99
    ella99 Posts: 2

    Level 1
    The game keeps telling me i am not connected, yet, i see my picture in a bubble. I have lost countless boosters and have complained to no avail. There is no reason to keep playing if i don’t get what i have earned 

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