Connection issue

Wilmawoo · July 21

I’ve had this issue for a few weeks now, I’ve restarted,

checked my Wi-Fi, checked for any updates and still can’t solve it, issue is with my phone as playing on ipad is fine. Any other suggestions please??

kiara_wael · July 21

Hi and Welcome to the King Community

Thanks for the feedback. Please email Player Support from the game's Settings and Help Center so they can check up what happened in your game.

You can also email them from here:

https://soporto.king.com/contact

Wilmawoo · July 21

thank you, I’ve emailed them so hopefully they can come up with a solution

PummyRaj · July 22

https://community.king.com/en/candy-crush-saga/discussion/comment/3120701#Comment_3120701

Hello @Wilmawoo🤗 A Warm Welcome to the King Community!

It is interesting that you are experiencing this issue on one device but, your iPad is working fine!

Since you are having this issue from weeks, I am wondering if your iPhone is having the issue that many other players are having with the Candy Store🤔 Please see this Discussion where we are compiling all the complaints about this particular issue —> Error Connecting to Store

Will you please update us if the Player Support team fixes the issue🙏

Wilmawoo · July 22

https://community.king.com/en/candy-crush-saga/discussion/comment/3121305#Comment_3121305

Hi PummyRaj

I’ve tried everything suggested but still the same, it’s so frustrating and annoying!! Seen the discussion, glad I’m not the only one, just hope it gets resolved soon 🙏🏻

Connection issue

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