Booster Video's not working

Angela96 · February 2019

I get a black screen with cross in top right. Stupidly, I uninstalled then reinstalled and ended up losing all the boosters that I had, despite syncing with Facebook.

_Elsa_ · March 2019

Hi @Angela96, @LenkaD,@DebW, @soodrupesh and retep, thank you all for posting here in the community. The video has a glitch as you reported above and the studio is working on a resolution so please be patient and hopefully it will be resolved soon.

@LenkaD, here is a link where you can read why some people get the events and others don't.

https://community.king.com/en/candy-crush-soda-saga/discussion/244199/why-does-my-friend-have-new-games-features-but-i-do-not#latest

Have any of you every played the Sugar Drop challenge where you can get up to 13 free boosters, which includes gold bars, every 8 hours? Why wait for those events when you could start accumulating a lot of free boosters. You can read more about that here:

https://community.king.com/en/candy-crush-saga/discussion/250570/superstar-information-post-have-you-ever-tried-the-sugar-drop-challenge/p1?new=1

LenkaD · February 2019

I don't have the option to use the video boosts. It's annoying as I have been stuck on a lvl for hours

Angela96 · February 2019

It's a right pain 🙁

DebW · February 2019

I have the same issue for 4 days now.

soodrupesh · February 2019

I get a black screen with cross in top right. Stupidly, I uninstalled then reinstalled and ended up losing all the boosters that I had, despite syncing with Facebook.

retep · February 2019

I have the same problem cannot play the boostervideos only black screen , just have new phone Samsung a7 2018

_Elsa_ · March 2019

Hi @Angela96, @LenkaD,@DebW, @soodrupesh and retep, thank you all for posting here in the community. The video has a glitch as you reported above and the studio is working on a resolution so please be patient and hopefully it will be resolved soon.

@LenkaD, here is a link where you can read why some people get the events and others don't.

https://community.king.com/en/candy-crush-soda-saga/discussion/244199/why-does-my-friend-have-new-games-features-but-i-do-not#latest

Have any of you every played the Sugar Drop challenge where you can get up to 13 free boosters, which includes gold bars, every 8 hours? Why wait for those events when you could start accumulating a lot of free boosters. You can read more about that here:

https://community.king.com/en/candy-crush-saga/discussion/250570/superstar-information-post-have-you-ever-tried-the-sugar-drop-challenge/p1?new=1

Booster Video's not working

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