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Where's my win streak, it's gone? (Edited by CM: Fixed)!

HarukaHoshinogawa575
HarukaHoshinogawa575 Posts: 57

Level 3

edited August 29 in Support

What happened my win streak

Best Answers

  • QueenB
    QueenB Posts: 15,439
    Answer ✓

    Hi everyone,

    We’re aware of the recent issues with the Candy Necklace (win-streak) missing from the game. The team is currently investigating the problem, and we hope to have it resolved soon.

    Thank you for your patience, and we’ll keep you updated as we learn more 🙏

  • HarukaHoshinogawa575
    HarukaHoshinogawa575 Posts: 57

    Level 3

    Answer ✓

    It's back!

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Answers

  • So tempted to make a joke about temporary features…

    Try playing an old then new level, see if it is revived. If not, it is either a bug or you are part of a test group that is was removed from. Who knows? Maybe they are updating it again and broke it.

  • flowerrosegirl
    flowerrosegirl Posts: 9

    Level 2

    Mine dissappeared for one level and then reappeared!

  • mandrak
    mandrak Posts: 202

    Mine also gone😡Time to say goodbye….

  • Ccallstars
    Ccallstars Posts: 277

    where is the candy necklace?

  • kiara_wael
    kiara_wael Posts: 157,001
    edited August 28

    Hi and Welcome to the King Community

    Thank you fir reporting .Please do the standard trouble shooting by log out, update your game application, restart your device and login, if playing through browser please clear cache/ history. And login again.

    After login again whatever bonus feature you will get that is currently available in your game. Other than that, features might be temporarily unavailable as features come and go. They are not the permanent part of the game and can be replaced or unavailable at any time. Always keep your game up to date and hopefully it might returns to your game

  • vacapin
    vacapin Posts: 2

    Level 1

    Mine also gone...It is really hard to complete a level without It and dont waste gold...Please revise It. Thanks

  • Ccallstars
    Ccallstars Posts: 277
    edited August 28

    I’m tried all of the standard troubleshooting but nothing changes. it looks like the candy necklace flew away

    id: 15136729603

  • christinewupp
    christinewupp Posts: 9,838

    I have often experienced that the win streak only reappears once we have played one level. When you start a new level check on the screen below that your win streak is shown and present at the bottom. If you get onto the pre game screen and do NOT see your win streak at the bottom, then press the X and play an old level. Then try the new level again and hopefully your win streak will show up again at the bottom of this screen:

  • christinewupp
    christinewupp Posts: 9,838
    edited August 28

    Have you tried just playing an old level or two? That usually brings back my candy necklace when it's gone. Don't play a new level until it's back.

  • Ccallstars
    Ccallstars Posts: 277
    edited August 28

    hi christine

    as the comment you are saying, it does nothing even when I play an old level

Hey! Would you like to give us your opinion?