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Candy crush saga Candy Royale does not work, it's not paying out the Gold bars you have earned
Hi everyone!
Apologies for the inconvenience, but we're currently experiencing an issue in Candy Royale, and a few players have mentioned not receiving their rewards.
Fear not, our studio team is on the case and is working diligently to fix the issue as swiftly as they can!
Oh!! Did you receive an automated email that tells you to try some troubleshooting steps like restart your device, etc., etc.,
If so, that is norm as it is the initial email we all receive after sending a compliant! Please don't pay attention to that, but send a reply through that email itself. You should see a note that says "to reply, type above this line". So, make sure to write a reply above that line (if you are using Gmail, as soon as you click on "reply", it will automatically take you above to that line👍️).
While writing your reply, please make sure to attach any screenshots you have to prove that you did win the Jackpot and the Gold Bar rewards were not added to the game.
After this, you might have to wait about 72 hours (depending on how busy they are)! If you did not hear from an agent by then, please send another reply from that automated email itself and remind them that you are still waiting to be helped!
I don't think it will take that longer as I have already reported this issue to our Community In-charge as I have seen almost 10 players complaining about this issue!!
If I have any update, I will get back to you tomorrow.
Thank you so much for your patience & understanding🙏
Hello @GodSKill🤗 A Warm Welcome to the King Community!
Hearty Congratulations for winning that big amount of Gold Bars in Candy Royale Race👏👏👏
But, I am sorry to hear that you did not receive your Gold Bars into your game! There must be some glitch going on with this feature as you are the 4th complaint I have seen today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward. Looks like you are using a mobile device to play the game. Please use below steps to send your complaint⬇️
If you have further questions, please type below🍫🍫
Candy royale goldbars did nit add to my account
Candy crush saga Candy Royale does not work, has NEVER worked, no rewards EVER given. Generic trouble shooting DOES NOT work. Older player, old programing problems?
Hello @Smiley812🤗 A Warm Welcome to the King Community!
But, I am sorry to hear that you did not receive the reward into your game! There must be some glitch going on with this feature as I have seen multiple complaints today🤔
You will have to send a complaint to the King Player Support and request for your missing your reward.
(1) If you are playing on Facebook browser (Chrome, Edge, etc.), please use this link to send your compliant —> https://soporto.king.com/contact
(2) If you are using a mobile device or the App version on Windows 10/11 to play the game. Please use below steps to send your complaint⬇️
Candy Royale showed I received 134 gold bars but none were added to my account.
Thank you! I appreciate the quick response!
Hello @avivah You are not the only person who has posted about a problem with claiming their winnings from Candy Royale in the past few days. There may have been a problem with this event, and the Community Manager has been asked to look into this. Please be patient until she comes back tomorrow and hopefully will then pick this issue up for all of you.
Wir sind keine Mitarbeiter! Wir sind Spieler, genau wie du auch. Auch PummyRaj hat keine Möglichkeit, in dein Account zu gelangen. Das kann nur ein Mitarbeiter von King. Bitte gedulde dich bis morgen, wenn QueenB wiederkommt. QueenB ist die Einzige hier, die für King arbeitet und direkten Kontakt zu King aufnehmen kann. Deshalb ist es nicht so einfach wie du dir wünscht.
I started a doubleCandy Royale a few days ago, did really well for a while, but stopped getting notifications about it. Then today it said I had won the top tier with 91/however many levels and was one of two, showed the win screen for a total of 250 gold, then none of it showed up in my account. I'm very confused as to what just happened.
Hello @sonnae🤗 A Warm Welcome to the King Community!
On level 7486
In Candy Royale, I won 250 gold bars and my gold bars did not increase by 250.
Wie kennen Sie mich nicht sehen?? Es gibt nur einen mit diesem E-Mail Account
Also noch mehr beweise kann ich nicht schicken. Wenn das nicht hilft dann müsst ihr euch Gedanken machen über Eure Mitarbeiter. Ich verstehe nicht was ist da so schwer??????
Thanks, I really appreciate your help🙏🏽
I was, but the e-mail didn't help
Hi Christine🤗
I am thinking the same and have already reported to the CM after attending to 5th complaint!
And that complaint by GoDSkill, I have attended their first question few hours ago and suggested them to contact the PS team. I am waiting for their reply to see what might have happened there!!
If you see any other complaints, can you please inform them to wait till tomorrow (and not send them to PS), so that the Community In-charge can provide an update?
Thanks a bunch💕
With regards to your comment that went into Approval, only the CMs can take a look at those! I will give a heads-up to QueenB and she will clear the block as soon as she comes back tomorrow!
Thank you for your patience🙏
Hello @Przemo7147🤗 A Warm Welcome to the King Community!
First of all, Congratulations for winning a big Jackpot of Gold Bars in Candy Royale race 👏👏👏
But, I am sorry to hear that you did not receive your well deserved Gold Bars in your game! Can you please wait till tomorrow and get back to us?
I will report to our Community In-charge and see if there is a glitch in the game with Candy Royale feature, as yours might be 7th or 8th complaint I am attending today!!
Thank you for your patience & understanding!
Have a great rest of the day 🍫🍫
Hello again @GodSKill🤗
Were you able to send your complaint through the game as I have suggested in your previous Question?
If so, can you please tell me what happened?
Please reply by typing below🍫🍫
@PummyRaj I think my answer went for approval as I can't see it here. There have been a lot of player complaining about not getting their Candy Royale jackpot! There must be a glitch in the event. How can we help these people? Here is another one just now>
I got 700 gold bars on candy royale, but a didn't receive it. I tried to get somo help throug app support but all I got was an answer that didn't help me
Hi and Welcome to King Community
Thank you for reporting , In the meantime If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
Hello @KenzoQ We think there was an error in the last round of Candy Royale as a lot of other players have complained about this as well. Please be patient on this as the Community Manager has been alerted and will hopefully find out how you can all get the prize you earned.
@PummyRaj
hi two day ago a have won 168 gold bars abs they never appeared in my account. How to dlove this please
We're sorry to hear about the issue. Rest assured, we'll ensure the missing Gold bars are added to your game soon. Please keep an eye on it, and we apologize for the inconvenience caused 😕
Hello, why in Candy Royal when you have no left opponents (it is only you 1/100) and win the reward the prize is separated by 2?!?! This was not like that and it is not honest to get half prize.
As I have said, Candy Royale has NEVER rewarded me, ever. Please stop sending me everything that has Candy Royale in the text. It's in not a fix.
In the last week alone I have not received 63 Gold Bars, 144 Gold Bars and yesterday 38 Gold Bars from Candy Royale. I have posted all the particulars on another thread if you are looking for more details.
I have sent multiple online submissions to King Customer Care and I keep getting referred back to the Community with no explanation or a direct link to a specific thread that addresses my concerns.
Any assistance you can provide will be appreciated. Have a great day 😊
August 15, 2024 - 06:50 AM NST
@PummyRaj @QueenB
This issue is definitely not fixed despite the indication in this post.
This morning Candy Royale at Tier 2 for 21 levels which I completed did not reward the 58 Gold Bars. Immediately after it loaded Candy Royale again at Tier 2 for another 21 levels. This time I did not receive yet another 58 Gold Bars for a second time after completion using a single life as required.
Candy Royale Tier 2 is loaded for a third time to play again with 21 levels to complete. This time I purposely got myself eliminated for the third round because I had enough to this event and it's internet connectivity messages. To date I have not received 361 Gold Bars from the Candy Royale Tiered Event. I have sent many submissions to King Customer Care and I keep getting referred here to the Community.
Please have someone investigate this and confirm if and when I will receive my Gold Bars. I have many screenshots to confirm what has happened but I am not sure exactly where I should be sending them anymore.
Thanks, have a great day😊
August 18, 2024 - 06:40 NST
Candy Royale appeared yet again on my device this morning. Tier 1 this time for 18 wins. The event restarted three times for the 18 level wins before it actually started counting the levels that I was completing on a single life. I am happy to report that in the end this time that I did receive the 77 Gold Bars when I completed the event. Still curious where the other 361 Gold Bars have gone from previous wins that were not awarded to my game.
August 19, 2024 - 05:55 NST
@QueenB
Candy Royale - I started playing this event today for 9 wins in a row. After winning two levels the requirements automatically changed to win 6 levels in a row. Then before this could be completed I was eliminated again after I crossed from one episode to the next.
Again, could this be investigated. I have received nothing from King Customer Care using the submission form right here in the Community.
Thanks, have a great day.
August 22, 2044 - 07:35 PM NST
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