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I had to uninstall the game and reinstalle on a new phone. I lost all bonus, I had like 20candyball, I lost my progress in champion race and every on-going event...
Hello @jjjean🤗 A Warm Welcome to the King Community!
I remember reading about the boosters loss, somewhere in the "Help Center" of the game! But, I will send your feedback to our Community In-charge, so that, they can pass it on to the game team.
Thank you for joining our Community and have a great rest of the weekend🍫🍫
Okay thanks for the answer!
Do you think it would be possible, on a next update or something,to add a little disclaimer before people uninstalle the game or something ? For the next people to encounter this problem 👌🏻
Hello there and Welcome to Sweet King Community! @jjjean 👋😊
Oh Dear! We are very sorry to hear about you lost all of your inventory boosters and also lives as you did uninstalling the game then reinstalling the game on your new device! 😢
So you read these important notes when you have got trouble to lose all of your inventory lives and boosters! 👇⚠️
1. The inventory lives and boosters cannot be transferred / saved to your devices on any King's games when you switch out new or change or upgrade your device or uninstall and reinstall the game!
2. The inventory lives and boosters can saved directly in your device's memory, which always allows you to use them while playing offline. This also means that they are not saved on our servers especially if you didn't have the game saved.
It’s best not to store too many inventory lives and boosters on your device, as there is a chance they may be lost, or affect the game play.
Then unfortunately as we do not replace items and help you to return your inventory lives and boosters back that have not been purchased but if you have however lost purchased items, please report this to their player support team here and then ask and send your Game ID (How to find your Game ID), so they can help you. 😊
Hope you can understanding these important notes and thanks! 🤗
⚠️ Need more help? Check our FAQ:s HERE and Help Center HERE!
If you want to ask this game question, please ask on Candy Crush Support Community (Correct Game Area) next time. Thanks! 😉
Have a nice and safety day! ❤️😊
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
