Booster videos won't play on iphone

QueenMia · February 2019

Hi guys, moving this thread to the Candy Community so other players can assist. Thanks!

Cezdiamond · February 2019

Hi @Tolot Welcome to our sweet community! Are you playing on an iPhone X by any chance?

We are currently experiencing some problems here with the video adverts but we are looking into fixing this as soon as possible :-)

Cezdiamond · February 2019

Hi everyone!
We are indeed experiencing a problem with the videos playing on iPhone X. Thanks a lot for letting us know.

We hope to have a fix soon!

Thanks @Elsa too!

readinggilday · February 2019

I have the same problem on iPhone XS Max. Just started when I transferred to my new phone.

Cezdiamond · February 2019

Thanks @readinggilday we hope to have this fixed soon :-)

Elaine_G · February 2019

@Cezdiamond this issue is still happening on my iphone 7.

Mish · February 2019

Cezdiamond said:

Hi @Tolot Welcome to our sweet community! Are you playing on an iPhone X by any chance?

We are currently experiencing some problems here with the video adverts but we are looking into fixing this as soon as possible :-)

Hi, I'm not playing on an iPhone but on a Samsung. I am sure my phone updated Candy Crush and thats when the problem started.

peekok · February 2019

On IPhone 6s as well

yvonneckidd · February 2019

I’m on an iPhone 6 too 😩

judego2003 · February 2019

Also on iPhone SE

Booster videos won't play on iphone

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