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Booster videos won't play on iphone

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Answers

  • QueenMia
    QueenMia Posts: 12,979
    Hi guys, moving this thread to the Candy Community so other players can assist. Thanks!
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Hi @Tolot Welcome to our sweet community! Are you playing on an iPhone X by any chance?

    We are currently experiencing some problems here with the video adverts but we are looking into fixing this as soon as possible :-) 
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Hi everyone! 
    We are indeed experiencing a problem with the videos playing on iPhone X. Thanks a lot for letting us know. 

    We hope to have a fix soon! 

    Thanks @Elsa too! 
  • readinggilday
    readinggilday Posts: 3

    Level 1

    I have the same problem on iPhone XS Max. Just started when I transferred to my new phone. 
  • Cezdiamond
    Cezdiamond Posts: 6,497
    Thanks @readinggilday we hope to have this fixed soon :-) 
  • Elaine_G
    Elaine_G Posts: 4

    Level 1

    @Cezdiamond this issue is still happening on my iphone 7.  
  • Mish
    Mish Posts: 4

    Level 1

    Hi @Tolot Welcome to our sweet community! Are you playing on an iPhone X by any chance?

    We are currently experiencing some problems here with the video adverts but we are looking into fixing this as soon as possible :-) 
    Hi, I'm not playing on an iPhone but on a Samsung.  I am sure my phone updated Candy Crush and thats when the problem started.  
  • peekok
    peekok Posts: 13

    Level 2

    On IPhone 6s as well 
  • yvonneckidd
    yvonneckidd Posts: 2

    Level 1

    I’m on an iPhone 6 too 😩
  • judego2003
    judego2003 Posts: 1

    Level 1

    Also on iPhone SE

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