Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Ad rewards are not working

Hi, for the last couple of weeks the rewards for watching an ad have not been given. When watching an ad in order to receive extra moves at the end of a level I get nothing. This is after ensuring I watch the entire ad and not cutting it off early. It’s getting so frustrating I’d prefer not to play until this is fixed.

Accepted answers

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Doubleuj

https://community.king.com/en/candy-crush-saga/discussion/comment/3161931#Comment_3161931

thanks mate I’ll do that now

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3154470#Comment_3154470

https://community.king.com/en/candy-crush-saga/discussion/comment/3161913#Comment_3161913

Hi @Doubleuj🤗 Welcome back to the Community!

I am so sorry for missing your previous reply from the 14th🤦‍♀️

From your explanation about the glitch, I think it is best to report these Ads and the issue to King Player Support team. You can send this complaint directly from your mobile game.

Please follow below steps⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

NOTE: If it is multiple Ad videos that are causing this issues, you might have to send separate complaints for each glitchy Ad.

Please let me know if there is anything else I can help you with🍫🍫

Doubleuj

https://community.king.com/en/candy-crush-saga/discussion/comment/3154415#Comment_3154415

hi mate, I’m still getting this issue, looks like it’s only after a “crossword master- word puzzle” ad. Screenshot attached

Doubleuj

https://community.king.com/en/candy-crush-saga/discussion/comment/3154415#Comment_3154415

hi mate, so it’s when I’m trying to get more moves at the end of a level I have nearly passed. The normal time when you’re offered to watch three ads to get 4 moves, then 2 then a ufo thing.
I watch the first ad all the way through, making sure it plays to the end. Then when I close it I’m sent back to the option to spend gold to get extra moves. And obviously don’t even receive the first lot of rewards, ie the 4 extra moves.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468018/ad-rewards-are-not-working

https://community.king.com/en/candy-crush-saga/discussion/comment/3154318#Comment_3154318

Hello @Doubleuj🤗 A Warm Welcome to the King Community!

I need a clarification please!

Are you not receiving the Ads OR you are receiving Ads but, experiencing issues while watching those Ad videos?

If you are experiencing issues, can you please explain what kind of issues are those? Are the Ads freezing or getting a Black screen?

Doubleuj

thank you for the reply, however I note from other threads that the ads have been in test phase for years now. Plus from my experience over the last 5 or more years playing that until recently the ad/ reward system was working perfectly. I’ve reached lv 13264 so I do have some experience in this matter. There must have been some change to the system that has affected the function

kiara_wael

Hi and Welcome to the King Community

Thank you for the feedback. The video ad feature as all ads and promotional features is still a test feature in the game, which means that some of you can get Lives, while others can get Boosters or other items from this feature.

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

For more Info Here

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

This also means that the video ads will not always be available and not found in all player's games or on all devices.

So if you at the moment are missing the ads in your game, just stay tuned and keep an eye in the game to see when the ads are back.

For more Info Here

Doubleuj

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/468018/ad-rewards-are-not-working

https://community.king.com/en/candy-crush-saga/discussion/comment/3154318#Comment_3154318

Hello @Doubleuj🤗 A Warm Welcome to the King Community!

I need a clarification please!

Are you not receiving the Ads OR you are receiving Ads but, experiencing issues while watching those Ad videos?

If you are experiencing issues, can you please explain what kind of issues are those? Are the Ads freezing or getting a Black screen?

Doubleuj

https://community.king.com/en/candy-crush-saga/discussion/comment/3154415#Comment_3154415

Doubleuj

https://community.king.com/en/candy-crush-saga/discussion/comment/3154415#Comment_3154415

hi mate, I’m still getting this issue, looks like it’s only after a “crossword master- word puzzle” ad. Screenshot attached

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3154470#Comment_3154470

https://community.king.com/en/candy-crush-saga/discussion/comment/3161913#Comment_3161913

Hi @Doubleuj🤗 Welcome back to the Community!

I am so sorry for missing your previous reply from the 14th🤦‍♀️

From your explanation about the glitch, I think it is best to report these Ads and the issue to King Player Support team. You can send this complaint directly from your mobile game.

Please follow below steps⬇️

Click on the Pink Cogwheel (Gear icon) located in the top right corner of game map screen;
Click on the ? icon in the Settings window;
In the Help Center, scroll down all the way to "Privacy & Terms" and click on it;
The first option you see will be "Report an Ad";
Click on it to open and follow the suggestions & instructions to report the Ad.

NOTE: If it is multiple Ad videos that are causing this issues, you might have to send separate complaints for each glitchy Ad.

Please let me know if there is anything else I can help you with🍫🍫

Doubleuj

https://community.king.com/en/candy-crush-saga/discussion/comment/3161931#Comment_3161931

thanks mate I’ll do that now

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Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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