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This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Since Yesterday i Can log on CCS but just after I have a grey screen on the game. And I can not play anymore.
I have the issue playing with my mobile phone and with my computer
Axoumanu
Hi @PummyRaj and @King3107,
Thanks so much to you.
@King3107, I am confused because you wanted to help me and @PummyRaj kindly corrects you… It's his role but I congratulate you for your enthousiasm to answer to me.Thank you so much to both.
Today I still can not play. I wanted sending a complaint from my mobile phone but as I can not click anywhere on CCS it's a little bit complicated !
I will wait for few days and cross fingers !
Have a good day
Hi @King3107🙋♀️
As much as I admire your enthusiasm and willingness to help other players, I need to make sure that the information being passed on is accurate! Because, as a Moderator, it is one of my responsibilities!!
So, wherever (not whenever) I see that the information given is not correct, I must pitch in to inform the players about what's going on, what to do, what not to do, etc.,!!
Take this thread for example! The issue reported by the player is not being investigated! But, you said "King management is aware about game glitches and working on it"! They will accept your answer and come back after few days asking "how come the issue is not resolved yet"? How would I answer them?
I do not know which level you are at! But, Candy Crush Saga is a vast game and so are the issues & glitches! Even though they sound just the same, there are different issues each player experiences!
So, please take a minute before answering and only attempt if you are 100% sure of the question! For example, you have answered this - you know that the game does not have 140,000 levels. So, you asked if the player is sure about the level! And this - your reply was accurate! If you are not sure about the question, give a shout out and tag us! We will be happy to help those players!
With this clarification, please go back and check the threads where I gave you a heads-up! You will understand what I meant!
To conclude, we (both CMs and Mods) love it when other players join the threads and try to help out! That's how we became a lovely Community we are now! At the end of the day, Moderators are also players (but with more experience and some inside information)!! I do not feel happy to know that I hurt somebody's feelings! Hence, giving you this clarification!
Hello @PummyRaj I am noticing that whenever I try to help someone by giving them as best as possible way to resolve it somehow you come up and warned me. Please don't take me wrongly I am just simply asking you about it. You are much more experience than me and you are a Candy Moderator so I gave respect for you and I do. As I am new and trying to help as best as possible way so you should appreciate it, however in this thread I don't think so that I have given total wrong information nor I misguided anyone. I am just trying to help.
Hello @axoumanu🤗 A Warm Welcome to the King Community!
The grey screen is a glitch in the game some players are experiencing for some unknown reason! Unfortunately, it affects all the devices you use and there is nothing you can do to clear this glitch! Luckily, this glitch clears by itself within a day or two! For some players, it took about a week!
Candy team cannot are not able to reproduce this glitch on their end, hence, they cannot work on a fix!
If you can, please send a complaint to the King Player Support team from your mobile phone, so that, they can record your compliant. From what I have seen, by the time you receive a reply from the Player Support team, the glitch will be fixed on your side.
Please reply back by typing below to let me know if you need assistance in sending a complaint.
Hope the glitch resolves quickly and you will be able to play the game soon🍫🍫
Hello @King3107🙋♀️
I have requested you multiple times! Please do not provide information that misguides the players😞
Hello @axoumanu Welcome to King Community. The King management team is aware about game glitches and they are working on it. Please give them sometimes to fix it. Sorry for this inconvenience. Thanks
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The game frequently disconnects from the internet even though there's no problem and the speed is over 8 Mbps. The game disconnects to prevent me from spending gems or paying for ads. Please compensate me for my losses.
Will I be able to solve this without paying.
After playing for 13 years every day I really want to tell you what I don’t like…. When I earn a reward, for example 5 minutes a piñata, I really want to have it 5 minutes!!!! But the game begins to ask me lots of things, offers me all kinds of special offers and when at last I can start allready at least 40 seconds are…
I don'tI don't know what genius decided you were going to limit the number of levels we are able to play nowadays. Last week I had to wait 4 days for new levels, finally got them on Wednesday, and I'm all out two days later. How do you expect to keep players with this nonsense? I found another game to play that is very…
My player id is 1851240840 plz start video add support
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
