Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
We're aware of an issue with Facebook purchases for all King Games and our team is on it. 🛠️ Hang tight while we fix things! You can still enjoy the game, and we'll keep you posted once it's solved.
What's happening in Candy? 🍬
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
🎶 Get Ready for the Candy Crush Music Season here 🎶
🎶 🎵 Guess the Genre and for a chance to win 50 Gold Bars!
App Store
Answers
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Hi and Welcome to the King Community
Thank you for the feedback This issues is being investigated , in the meantime Please check this step
Check Internet Connection: Ensure you have a stable internet connection.Restart the Game: Sometimes, restarting the game can resolve connection issues.Update the Game: Ensure the game is updated to the latest version
Contact Support: Follow the steps mentioned abovePlease check this page for more info Here
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Hello @pilarceballosurologa🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Even though it has been few hours since you have posted your question, just wanted to find out how did it go with the Candy Royale? Did you manage to win the race and earn some Gold Bars?
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Are you still on the screen with that spinning circle @pilarceballosurologa ?
It looks like you are on a mobile phone! Did you try to switch from mobile data to Wi-Fi OR vice versa?If you haven't yet, I would suggest you to do that! If you are on Wi-Fi, turn on the Mobile Data first, then, switch off Wi-Fi! So that, you won't lose connection to the game, which will cause you to lose the Race too!! (Vice versa if you are using Mobile Data too)!!
Other than that, I am afraid there is nothing you can do right now😢
