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Video didn't work

Bobo4
Bobo4 Posts: 2 Newbie
I lost all my progress when connecting my account to Facebook and I watched the video link I got sent when I posted about it and it didn't work help me please, :( I was on level 1500+ now I'm back to level zero:'(

Answers

  • PummyRaj
    PummyRaj Posts: 32,351 Candy Moderator
    Hello @Bobo4

    A Warm Welcome to the King Community, where you can seek Answers / Suggestions in any King Games' Sections :)

    I am very sorry to hear that you lost your progress and the previously provided video has not helped you!!   I just went and saw your other post.   

    May I know what happened when you tried that link to restore your progress?  Did you receive any "Error" message or something else happened?  What device are you using?  Do you know your Game user ID?  If so, can you please post it here?  If you do not know how to find user ID --  https://community.king.com/en/candy-crush-saga/discussion/247069/what-is-my-user-id-and-where-can-i-find-it

    TO Reply back, please tag me with @ and my name with no space, just like how I wrote your name above  =)

    Looking forward to assist you further.  Have a nice day/evening :+1:

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