Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
⛔ Connection Issues All Games - More info HERE
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
New Year - New device? 📱 Check out how to sync it! Android 🤖 | Apple 🍏
My game locks up when I get to the Top That event. Is this being fixed?
BarbaraJeanNC
Posts: 23
Level 3
in Support
My game locks up when I get to the Top That event. Is this being fixed?
0
Answers
-
Hello @BarbaraJeanNC🤗 A Warm Welcome back to the King Community!
I was informed by our Community In-charge that the issue was fixed!
If you are using a mobile device or the App version on Windows 10, please update the App and the glitch should be cleared it seems! If you are playing on Facebook - Browser version, please clear cookies, etc., and the glitch will be fixed!
If it didn't and still affecting your game, please reply back and let me know 🍫🍫0 -
Cleared cookies and still get this w/o a way to "x" out
2 -
Thank you for replying back @BarbaraJeanNC
Just for my confirmation! Are you playing the game on Facebook Browser (Chrome / Edge)?
0 -
Facebook Google Chrome
0 -
Thanks for confirming, Barbara😀
0 -
My game hangs on Top That, this sooo annoying and I would like f this could be removed from my game???? I will now have to reload and lose all of lives, and I am just P****ed off
0 -
wow sorry to hear tht
1 -
Hi @lauricrush🤗 Welcome back to the King Community!
Once it is received, I don't think it will be possible to remove the feature from our game🤔
But, can you please clarify something for me? You said you are losing all your lives! Can you please explain how you are losing lives?I too have this freezing issue in my game! But, it only happens as soon as I open the game as the pop-up appears! Once I will close the game and restart my device, it does not freeze again in the day!
The more details you provide, the better it will be to report the issue to our Community In-charge🙏0 -
Again I am unable to X out of the "top that" screen shown above.
1 -
PummyRaj, I lose my lives after playing my normal given ones after loading and playing the game, after all of that, my game goes to TOP THAT automatically and then my game just SITS thereaka hangs and never responds , this how I lose my lives. so annoying and I really wish you would just rid of this TOP THAT!
1
