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My game locks up when I get to the Top That event. Is this being fixed?
Thanks !
PummyRaj, I lose my lives after playing my normal given ones after loading and playing the game, after all of that, my game goes to TOP THAT automatically and then my game just SITS thereaka hangs and never responds , this how I lose my lives. so annoying and I really wish you would just rid of this TOP THAT!
Again I am unable to X out of the "top that" screen shown above.
Hi @lauricrushš¤ Welcome back to the King Community!
Once it is received, I don't think it will be possible to remove the feature from our gameš¤
But, can you please clarify something for me? You said you are losing all your lives! Can you please explain how you are losing lives?
I too have this freezing issue in my game! But, it only happens as soon as I open the game as the pop-up appears! Once I will close the game and restart my device, it does not freeze again in the day!
The more details you provide, the better it will be to report the issue to our Community In-chargeš
wow sorry to hear tht
My game hangs on Top That, this sooo annoying and I would like f this could be removed from my game???? I will now have to reload and lose all of lives, and I am just P****ed off
Thanks for confirming, Barbaraš
Facebook Google Chrome
Thank you for replying back @BarbaraJeanNC
Just for my confirmation! Are you playing the game on Facebook Browser (Chrome / Edge)?
Cleared cookies and still get this w/o a way to "x" out
Hello @BarbaraJeanNCš¤ A Warm Welcome back to the King Community!
I was informed by our Community In-charge that the issue was fixed!
If you are using a mobile device or the App version on Windows 10, please update the App and the glitch should be cleared it seems! If you are playing on Facebook - Browser version, please clear cookies, etc., and the glitch will be fixed!
If it didn't and still affecting your game, please reply back and let me know š«š«
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So sorry to hear that @lauricrush š
Can you please tell me which device you are using? If you are on mobile device, which version of the App do you have right now?
Thank you for the heads-up, Barbaraš
I was just talking to another player about the same issue!
I need one clarification please! Does the feature freeze each time it pops-up while adding up the Blue candies you have collected OR only once when you open the game?
I am using my laptop to play this game and I am not sure about the second question Pummy
Pummy not sure which version of Candy Crush I have!
No worries @lauricrush š¤
Are you playing on Facebook browser (Chrome, Edge, etc.,) or the App version?
If it is on Chrome or any other browser, you don't need to check for the version! If it is the App version, you will have to check in Microsoft Center!
It locks up when I open up the game and it progresses to the point of showing me how many Top That blue candies I've collected. Then I'm not able to do anything else.
Hi there and sorry to hear you both are experiencing issue with Top That š
We have not been able to reproduce this issue from our end and was wondering if you have by any chance tried a different browser and if possible, try clearing the browser cache one more time?!
Also, do you happen to have access to a mobile device which you could play the game from? If not, you can also download the game app from the Microsoft Store if your PC has Windows 10 installed.
Hope to hear back from you soon š
QueenB, I will cler cache and I do most of the time, and Pummy I play this game on Chrome now and have been for a few weeks, Look, I LOVE this game sooo much, and I really wish this would be fixed soon and I appreciate everyones help and suggestions! I had this issue a couple of weeks and then about a few days ago , the game played smoothly , no issues! and the last couple of days its back!
Hi @lauricrushš¤
Thank you for mentioning that the issue was fixed but, came back again! That could be an important information for the game teamš¤
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection š
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?
whereās my 30 gold bars after passing to level 6200 I fill cheated
This is happening a lot. Anyone else?
We're aware of an issue affecting theĀ latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly ContestĀ progress isnāt updating Episode RaceĀ counter isnāt advancing Game progress resets to level 19,686Ā after closing and reopening the game Sync issuesā¦
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you donāt, here's a quick explanation: š Video ads are not a permanent feature in the game. Like other special features, they can come and go. Theyāreā¦
Welcome to the Community š If youāre having trouble with your game, whether itās missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center š Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress toā¦
