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My game locks up when I get to the Top That event. Is this being fixed?
Answers
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Thanks !
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So sorry to hear that @lauricrush π
Can you please tell me which device you are using? If you are on mobile device, which version of the App do you have right now?
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Thank you for the heads-up, Barbaraπ
I was just talking to another player about the same issue!
I need one clarification please! Does the feature freeze each time it pops-up while adding up the Blue candies you have collected OR only once when you open the game?
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I am using my laptop to play this game and I am not sure about the second question Pummy
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Pummy not sure which version of Candy Crush I have!
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No worries @lauricrush π€
Are you playing on Facebook browser (Chrome, Edge, etc.,) or the App version?
If it is on Chrome or any other browser, you don't need to check for the version! If it is the App version, you will have to check in Microsoft Center!
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It locks up when I open up the game and it progresses to the point of showing me how many Top That blue candies I've collected. Then I'm not able to do anything else.
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Hi there and sorry to hear you both are experiencing issue with Top That π
We have not been able to reproduce this issue from our end and was wondering if you have by any chance tried a different browser and if possible, try clearing the browser cache one more time?!
Also, do you happen to have access to a mobile device which you could play the game from? If not, you can also download the game app from the Microsoft Store if your PC has Windows 10 installed.
Hope to hear back from you soon π
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QueenB, I will cler cache and I do most of the time, and Pummy I play this game on Chrome now and have been for a few weeks, Look, I LOVE this game sooo much, and I really wish this would be fixed soon and I appreciate everyones help and suggestions! I had this issue a couple of weeks and then about a few days ago , the game played smoothly , no issues! and the last couple of days its back!
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Hi @lauricrushπ€
Thank you for mentioning that the issue was fixed but, came back again! That could be an important information for the game teamπ€
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