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Need Help Recovering My Old Facebook-Linked Candy Crush Account
halvis
Posts: 2
Level 1
Hi everyone, I need some help with an old Candy Crush account that was linked to my old Facebook profile. My dad has been using my old Facebook account to sign in to Candy Crush, but recently, I found that I can’t access the Facebook account anymore.
The Facebook account is quite old, and I think it may have been deactivated or removed due to inactivity. I tried searching for the account using the email addresses I remember (e.g., *Edited by CM*), but Facebook and Gmail both say that they don't recognize the email in their system. I still remember the password for the Facebook account, but without the email being recognized, I can’t proceed with recovery.
I still have the Candy Crush account on my physical phone, so if the mod team is able, I’m willing to do a video call to prove that it's mine. Additionally, they can check my account’s IP address to compare it to my current living address as further verification.
My dad has been playing this game for several years (it could be more than 10 years). He plays two games: Candy Crush Saga, where he's above level 16,000, and Candy Crush Soda Saga, where he's over level 11,000.
Any advice or help on how I can recover access or transfer the game progress would be greatly appreciated!
*Edited by CM: That's too much personal information. For your own safety and protection do not share your email address - Our House Rules
Answers
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Hello @halvis🤗 A Warm Welcome to the King Community!
First of all, that is very sweet of you to take enough time and explain the issue so well😍
The best option for you is to contact King Player Support team and request for their assistance.
But, to help you better, here comes few questions!
(1) Is your dad playing on a different device and through different Facebook account?
(2) Are you playing the game on your phone with a different Facebook account? Do you not have access to the game anymore?
Please reply back by typing below🍫🍫
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- 1. My dad has changed devices a few times before, and I was able to successfully log into the same Facebook account on each new device to restore his progress. However, this time, I am unable to do so.
- 2. No, my dad has always used my old Facebook account to play the game, as that’s the only way to maintain his progress and continue playing. We still have access to the game account on our physical phone which is on level 16,000.
How can I contact King Player Support team? Thank you so much for supporting me 😁
