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My game is glitching. When I hit play the next screen greys out and freezes. Doing this for 3 days. I deleted and reinstalled now I back to level 1
Hi @gxroskelley, I am very glad to hear that the trick worked! But, I am so sorry that the Grey screen is back :(
We have been receiving frequent complaints about this glitch, which always gets resolved on it's own without doing anything by the player! For some players, it took a day or 2. And, for some players, it took a week (max)! Hopefully, it will be resolved soon in your game also!
I know you have already reinstalled your game! But, if you were here before taking that step, I would have warned you not to, as that will not solve the issue and you will lose all of your saved boosters and stored lives!!
I would recommend for you to report this issue to King Player Support team, so that they can record the issue in the system (even if they cannot solve the issue, the more complaints they receive the quicker for the Candy team to investigate the issue)!
Please follow these steps from your iPad, as they will receive your details automatically⬇️
Hopefully, the glitch will be resolved soon and you will get back into the game!
Even if the issue clears on it's own, please do send the complaint to be recorded in King's system🙏
It’s also greying out on my desk top
it did work to get me back to level 9625. I played the level once, but didn’t pass. Tried a second time and it greyed out again. So my level is now correct but it’s still greying out.
Thank you for clarifying @gxroskelley🤗
You have saved the game with either Facebook or King (email) account, right?
I would suggest you to try this step on your iPad —> Log out of the game and close the App — restart your device after shutting it down for 5 minutes — reopen the App and log back in — check if your levels progress is back or not — if it shows you at the beginning, please replay level 1 and win it — do not click on "skip" and let the game take its course until you see the scoreboard.
Now, go back to the map screen and see if you find the stars on the levels and your avatar is clickable to go back to your original level.
Please let me know how it goes! If it doesn't work, please post a screenshot of your game map🍫🍫
this is on my iPad. I also play on my desk top computer and it’s still greying out but it’s at my right level of 9625
but I have lost my levels on my iPad.
the reinstalled game seems to be working ok.
Hello @gxroskelley 🤗 A Warm Welcome to the King Community!
I am sorry to hear that you are experiencing the "Grey Screen" issue in your game!
It is not the issue with your device(s), but the game itself! Unfortunately, nobody knows the reason behind this glitch and the Studio cannot find the cause! We have received more complaints about this but the glitch always gets resolved on it's own without doing anything by the player!
Coming back to your game… are you still experiencing the Grey screen issue with the game OR the issue is resolved but, you lost the level progress?
Please reply by typing below🍫🍫
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