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I've changed the phone now i'm in 1'st level. From 8358 to 1.
Really incredible.
With the same account: When i acces in my old phone i'm in level 8358 adn when i acces in the new one, level 1. How can i recover my level?
Ok. thanks PummyRay and sorry…. 😘
Hi @Fromit🙋♀️
Yeah! This is a bit of a sticky issue!
As you know, I have reported the issue to our Community In-charge yesterday itself! Let me ask if they have any updates!
Sorry but i have no news from you.
Is it really that complicated to solve the problem? It's not the first mobile I've changed and it's never happened to me before.
Hi Fromit,
Can you please confirm if the game ID you provided is from the old or new device? Also, the new device you are currently playing from, did anyone used to play the game before you started using it?
Your game progress have been saved but it looks like the game app on the new device is not properly connect 🤔
Can you please try deleting the game app on your new device, restart the device and install the game app once again and make sure you connect it to your Facebook account using your @gmail.com account 😉
Thanks. This is this morning in the old phone… The nuew one is still in the begining..
Hi @Fromit🤗 Good Morning!
I have reported this issue to our Community In-charge. Please wait for about an hour for them to come back to work (they are in CET) and check my complaints🙏
Hello PummyRaj
Is there anybody there?
Thanks PummyRaj
Id nº 8131729902
Good Morning @Fromit 🤗
Oh, no!! Sorry to hear that the glitch is not cleared and continued to bug you!!
Can you post your game ID number? Please follow this link to find the ID —> on mobile devices and the Windows app check here
Still the same…. sniff…
This is my old phone….
@Fromit 🙋♀️
If you notice your game map screen, both level 1 and 2 do not have any stars on those! That is the reason, the game is starting you at level # 1.
So, all you need to do is replay both these levels and win them. Once you have done that, your Profile Icon should be activated for you to click and take it to your actual level.
Please do that and let me know🍫🍫
Never mind @Fromit! I figured out the issue 👍
Yes, that is the one! Thank you 😊 Now, can you post the screenshot from your old phone game map?
Like this?
Sorry! I need to see the game map please 😊
Here you have.
Hello @Fromit 🤗 A Warm Welcome to the King Community!
That is a weird glitch you are experiencing! I am glad to know that you still have access to your old phone and can continue us playing the game until this glitch is resolved 👍
I would like to check something! Can you please post a screenshot of the game map from your new phone?
To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫
I've done it several times. Whay i dont undertand is that if i play in my old terminal, it goes to the correct level….
Hi And Welcome to the King Community
Try with disconnecting and reconnecting your King or Facebook account in the game and play any level
If the Levels still do not show up, please email Player Support so they can check up what has happened. You can email them directly from the game by going to the Settings, Help Center, choose a FAQ and you can find the 'Contact us' in the bottom of the page.
New here? Sign in or create an account to join the fun.
hi I accidentally deleted the game and reinstalled but i didn’t get my latest level which is 2873. Please help me with this
Good day, I can’t seem to find a place to redeem gifts card from Microsoft Rewards
I have had problems with my phone lately, and sone stuff has been acting up. How can I check to make sure this is my account?
I have played Candy Crush and other games from King for many years now but I'm getting so tired of it now. It says that a Link is sent to my mail to verify my email but it was sent a while ago so the verification Link is expired and it says that I can get a new Link whenever I want in my King Account but there is no…
lost my levels
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
