Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Hi And Welcome to the King Community
Try with disconnecting and reconnecting your King or Facebook account in the game and play any level
If the Levels still do not show up, please email Player Support so they can check up what has happened. You can email them directly from the game by going to the Settings, Help Center, choose a FAQ and you can find the 'Contact us' in the bottom of the page.
I've done it several times. Whay i dont undertand is that if i play in my old terminal, it goes to the correct levelβ¦.
Hello @Fromit π€ A Warm Welcome to the King Community!
That is a weird glitch you are experiencing! I am glad to know that you still have access to your old phone and can continue us playing the game until this glitch is resolved π
I would like to check something! Can you please post a screenshot of the game map from your new phone?
To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment boxπ«π«
Here you have.
Sorry! I need to see the game map please π
Like this?
Yes, that is the one! Thank you π
Now, can you post the screenshot from your old phone game map?
@Fromit πββοΈ
If you notice your game map screen, both level 1 and 2 do not have any stars on those! That is the reason, the game is starting you at level # 1.
So, all you need to do is replay both these levels and win them. Once you have done that, your Profile Icon should be activated for you to click and take it to your actual level.
Please do that and let me knowπ«π«
This is my old phoneβ¦.