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lost gifted lives/extra moves & helpful candies

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Marsha_Barbee
Marsha_Barbee Posts: 1 Newbie
in Support

My game has been freezing when I start it for the past few weeks. It takes a few min just to get it started. I saved my progress thru FB, uninstalled, and reinstalled the app on my phone. When I connected to FB again I'm on the correct level but all 129 of my gifts/extra lives are gone as well as the helpful candies I've collected. 

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  • Johnny_Ryall
    Johnny_Ryall Posts: 3,725 Level 5
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    Hello.

    Please check your King Care inbox (top right on a computer or if you are using a mobile device, tap the the lines in the top right corner to access the menu) as I have sent you a message about this.

    Kind regards,

    Johnny

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  • bmcgram
    bmcgram Posts: 1 Newbie
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    Lost lives I was gifted as well as boosters, this is twice this has happened without resolve, yes I had to change out my phone but my account recovered but without thebitems
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