Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
Lost all my levels sent me bank to level 1
Answers
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Hi and welcome to the Community!
I'm sorry to hear about the level reset issue; I know how frustrating that can be.
If you have had the game app connected to a Facebook or. king account, you should be able to retrieve your progress by making sure the game app is properly connected so double check if the email you are using is correct.
We have post prepared HERE with thesps that you can try out depending on the device oyu are playing on.
If you're still stuck and need help, reach out to our Player Support team directly from the game app:
To contact Player Support for connection issues in Candy Crush:
- Open the game and tap on the Settings (gear icon).
- Tap the ? (Help Center).
- Select a topic related to your issue, like Lost progress.
- Scroll to the bottom and tap Contact Us to report the problem.
Hope this helps 🙂
