Welcome to the Candy Crush Saga Community
Do you have a question or need help with your game? Ask the Community.
I cannot connect to App Store to pay after failed
Answers
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Hey Debug2!
If your game keeps loading when trying to connect to the App Store, try these steps:
- Restart your device to refresh connections.
- Make sure you’re logged into the App Store and that you have a stable internet connection.
- Clear the cache of the game if you’re on Android, or ensure your iOS is updated if you’re on an iPhone.
- Switch from Wifi to mobile date and vise versa.
If nothing helps, reach put to our Player Support team for further assistance:
To contact Player Support for connection issues in Candy Crush:
- Open the game and tap on the Settings (gear icon).
- Tap the ? (Help Center).
- Select a topic related to your issue, like Technical Issues.
- Scroll to the bottom and tap Contact Us to report the problem.
Hope this helps 🙂
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Hi emlet!
I understand your concern. When multiple players report similar issues, King’s team actively monitors the feedback to identify widespread problems.
Submitting individual requests, however, can still help Player Support see the full impact and prioritize fixes faster.
If you'd prefer, you can keep an eye on this thread for updates rather than submitting another request.
Rest assured, the team is likely already investigating based on community feedback 😊
