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My Chocolate Box isn't working at all
I'm sorry you are stuck with your box like that. Other than the suggestions above I cannot offer any help I'm afraid, except read this thread I link below to at least know that you are not alone!
Yes , I did that and they replied back with different suggestions to try and I did all of them. I sent them a screenshot , same as the one above. I guess you could say that it's stuck in the same mode or something . It's really frustrating when it's been that way for such a long time now!
Have you tried contacting Player Support? To do this go into Settings in the app then click on the ? icon and scroll through the options until you see "contact us" at the bottom.
I tried everything that was suggested and my Chocolate Box is still empty and not working. I do have a new King
account. I play the game on the Google app for my Samsung which us updated, not on Facebook. When I press the Start button the box just goes off the page!
Hello @gypsyladee55 If you are worried of losing your progress if you log out then please save your progress. This is easy to do. Go into Settings, which is the small pink cogwheel at the top of the map screen. Then click on "my account" and follow the instruction there to create an account. I would recommend a King email account as there are some problems with Facebook, but either way will save your game at King's server. I am not sure how playing via GooglePlay works, but surely it must be possible to create a King account. If you do have a King email account then whenever you log into the game anywhere you will retrieve your account and gold balance, though not the boosters which are linked to the device you were playing on.
I'm worried about losing my progress if I log out. I'm using the app from Google Play on my Android ( Samsung Galaxy)
I play Candy Crush on my android phone using the app from Google Play. I'm worried about logging out , that it might cause me to lose my progress.
Hi and Welcome to the King Community
Thank you for report it , In the meantime Please Check app update - Log out game - Restart Device - Open game and Log in.
and Please give your feedback here
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Is there a moderator on the forum anymore? This glitch just started today, the new levels that were just added are not syncing across my devices. All are up to date. It's also been saying occasionally about no connection, but closing out the game and restarting seems to take care of that. The real issue is the syncing…
Anyone else have an issue with the booster wheel not letting you spin? Mine says come back in xxx hours for the next spin, but the next spin never comes. I am so stuck on level 7280 and I need some booster help!!
Is anyone else’s games freezing and then crashing? The last few days my games are consistently freezing and crashing. Costing me gold bars and boosters. I have good internet service and am having the same problem using my data on my phone. update. Still having the same problem. My internet and my iphone 17 pro have not…
