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Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
Mine disappeared completely
I have purchased two season pass packages and none of the rewards were given. Am I doing something wrong
My apologies for not providing the right steps 😔
Instead, select My Purchases > I did not receive a purchase on my Android/Apple device
Then scroll all the way down to the page and select Contact Us.
You will get an automated response so please reply back to the email and you will get support 🙂
while I appreciate the apologies, there is no “purchases and gold bars” option when going to settings and then clicking ?. See attached. Really??? Please provide the proper “route” to contacting King. 🤦♀️
I’ve asked and no response.
I’d like my season pass activated for free since I didn’t use it all when I paid for it last and didn’t get anything back. This is theft
my season pass end of season rewards popped up this morning. HOWEVER, the free hour of play did NOT. Any way that I can get that back???
Hi
I unlocked the feature last time and didnt use all my available prizes before the game disappeared. I don’t see any of the ones I didn’t use given back to me. I don’t have any of the prizes. Shouldn’t I just get this season pass for free this time? It seems very rude to give me back something piecemeal when you guys are the ones that messed up.
OK I will state this politely. Costs have going up, some as much as 25% increase; the "pay to win" algorithm as taken away the fun; if you cannot win a game unless you pay, everything the game should be, fun and relaxing is gone. Season's Pass crashed; disappeared and many of us STILL had levels we had paid for gone. Where is the compensation? I had the highest level, 30 min, 2 cones, 1 lollpop hammer left. I paid for them. But never got to use them. So I am asking politely: WHERE IS THE COMPENSATION???
agree!
This is ridiculous. I paid for the gold pass which I would easily have completed. No rewards for the final level because you messed it up. No compensation
An absolute disgrace. You should be ashamed but as long you got my money you don't care
still no update??
Yes I just got the Gold Pass rewards I hadn’t claimed last week. No compensation though.
Could we get an update please!
same and I don’t believe we will get anything
Same here, paid for the upgrade. Disappointing to say the least that if has been resolved as of now.
Mine is gone too. Will we get a refund?????
Is there an update about this? Do people need to fill out anything?
my game just updated and I was hopeful the fix to the season pass issue would be resolved. However it is not! When will this be fixed? You stated we don’t need to contact customer support but I’m not confident this will be automatically compensated if I don’t contact support? Update please
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It's been more than 20 days, but my problem hasn't been resolved yet. I'm still not receiving ad boosters. Even after two recent updates, I'm still not getting the ad boosters.
this level opens and immediately says you lost the level with zero moves made. I believe there’s a glitch in this level. It’s been happening for two days.
As i can read here and also on other platforms, ads like Temu, Zeekr ,..even a Grey screen pops up every now and than …are horrible. Players from Candy Crush are complaining already for months about this issue. Why doesn't Candy Crush solves this problem.., or stops with this ads..They make you click on the ads..for Temu…
Good afternoon everyone. After finally getting past level 5792 and another level I took a break. Now how do you get past level 5794? Enjoy the rest of the day.
I wished the candy royal competition was given to me a bit more often. Last time I got it 4-5 days ago and I play this game 3-4 hours daily and I wished for it to appear a bit more often. Thank you
level 6830 the bottom button is all jumbled up, I already rebooted and cleared cache.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
