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Upgraded the Season Pass but it's not given me any access - (Edited by CM: Fixed - Update game)!
Answers
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OK I will state this politely. Costs have going up, some as much as 25% increase; the "pay to win" algorithm as taken away the fun; if you cannot win a game unless you pay, everything the game should be, fun and relaxing is gone. Season's Pass crashed; disappeared and many of us STILL had levels we had paid for gone. Where is the compensation? I had the highest level, 30 min, 2 cones, 1 lollpop hammer left. I paid for them. But never got to use them. So I am asking politely: WHERE IS THE COMPENSATION???
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Hi
I unlocked the feature last time and didnt use all my available prizes before the game disappeared. I don’t see any of the ones I didn’t use given back to me. I don’t have any of the prizes. Shouldn’t I just get this season pass for free this time? It seems very rude to give me back something piecemeal when you guys are the ones that messed up.
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Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
- Open the Candy Crush Saga app.
- Go to Settings (gear icon).
- Tap the ? (Help Center).
- Select Purchases and Gold Bars, and scroll down to tap Contact Us.
- Provide details of the issue, like the date of your purchase and what items are missing.
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
