Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support - Stuck or having an issue? Ask a question and get help from other players!
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.
Hi I've upgraded the season pass for 4.49 but it's not unlocked anything
Hi everyone!
Thanks for letting us know about the issue with the Season Pass. I’m so sorry to hear the fix hasn’t worked as expected, that’s definitely not the experience we want for our players 😔
To help resolve this, please reach out to our Player Support team directly from the game app so they can look into your purchase and assist with a refund or compensation.
Here's how:
This way, our support team can identify your account and provide assistance faster.
Hoping you’ll be back to enjoying all the sweet rewards soon 🍭✨
Hello, Candy players! 🍬
The Season Pass is back in the game. If you're not seeing it, it might be because you're on an older version of the game. Simply update your app to join the fun and claim your rewards. 🎉 Any unclaimed rewards from the last Season will be waiting for you. Happy playing!
is this the season pass as I don’t have access to this currently despite paying £4.99 for 8 lives etc. I only have 5 and haven’t collected it.
Same problem here. Hopelijk they can fix it asap 🤞
*Edited by CM:🤨 Hold on a bit! Please remember to be sweet and kind - Our House Rules
Mine disappeared also plus my daily reward is nor updating! Very frustrating!
How long before you restore the Season Pass. Very unfair that people paid for this and unable to use. I’m expecting a refund if this isn’t fixed.
I also purchased the upgrade and it disappeared! Glad to hear it's being fixed and hope it returns soon!
Hi and Welcome to the King Community
Thank you for the feedback. Please check this page for more Info here
hi I purchased the season pass earlier this week. I still have the 8 lives but I no longer have the other boosters , such as the 30 min unlimited lives or the piñata thing . This isn’t right as I a paid for it . Can this get fixed or I can get credited ?
mine too
how exactly will we be compensated? And when will this be fixed? This is actually the first time I bought the advanced feature early in the week just because I wanted the 8 lives vs usual 5 lives as soon as possible. Very upsetting to spend the money and have this happen
Yes so has mine before I claimed not happy
Sorry about this confusion but that is what I was I told yesterday by the Community Manager to advise everyone to do! Yesterday we were advised to contact Player Support about this, but the advice has now changed. QueenB has just posted about it. Check her reply here:
Contacting Player support is a joke, since they just reply with a generic message and refer us back to the community managers
Hi everyone,
We want to update you about the Gold Pass feature. Unfortunately, we had to turn it off temporarily because it wasn’t working as expected. But don’t worry, our team is working hard to fix the issue!
Once the feature is back, you’ll be able to collect the rewards you missed. No need to contact Player Support; everything will be taken care of automatically.
Thank you for your patience while we sprinkle some magic and get everything sorted. Keep an eye on your game, and we’ll make sure every player who purchased the pass gets compensated for the trouble.
I contacted player support as I too lost the season pass although I was playing the standard game not the upgraded version. I have now been credited with 25 gold bars so thank you player support for your help.
deleted
Thank you for the feedback. This issues is being investigation for more info here
not getting season pass. Please update.
Same problème hère.
I hope you can reply to this soon, @QueenB. I can’t continue with this week’s episodes without the unlimited lives and party boosters I paid for. Thank you.
New here? Sign in or create an account to join the fun.
my game just updated and I was hopeful the fix to the season pass issue would be resolved. However it is not! When will this be fixed? You stated we don’t need to contact customer support but I’m not confident this will be automatically compensated if I don’t contact support? Update please
Is there an update about this? Do people need to fill out anything?
Mine is gone too. Will we get a refund?????
Same here, paid for the upgrade. Disappointing to say the least that if has been resolved as of now.
same and I don’t believe we will get anything
Could we get an update please!
Yes I just got the Gold Pass rewards I hadn’t claimed last week. No compensation though.
still no update??
This is ridiculous. I paid for the gold pass which I would easily have completed. No rewards for the final level because you messed it up. No compensation
An absolute disgrace. You should be ashamed but as long you got my money you don't care
agree!
OK I will state this politely. Costs have going up, some as much as 25% increase; the "pay to win" algorithm as taken away the fun; if you cannot win a game unless you pay, everything the game should be, fun and relaxing is gone. Season's Pass crashed; disappeared and many of us STILL had levels we had paid for gone. Where is the compensation? I had the highest level, 30 min, 2 cones, 1 lollpop hammer left. I paid for them. But never got to use them. So I am asking politely: WHERE IS THE COMPENSATION???
Hi
I unlocked the feature last time and didnt use all my available prizes before the game disappeared. I don’t see any of the ones I didn’t use given back to me. I don’t have any of the prizes. Shouldn’t I just get this season pass for free this time? It seems very rude to give me back something piecemeal when you guys are the ones that messed up.
my season pass end of season rewards popped up this morning. HOWEVER, the free hour of play did NOT. Any way that I can get that back???
I’ve asked and no response.
I’d like my season pass activated for free since I didn’t use it all when I paid for it last and didn’t get anything back. This is theft
while I appreciate the apologies, there is no “purchases and gold bars” option when going to settings and then clicking ?. See attached. Really??? Please provide the proper “route” to contacting King. 🤦♀️
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…
