Upgraded the Season Sass but it's not given me any access - (Edited by CM: Under investigation)!

kiara_wael · November 21

Hi and Welcome to the King Community

Thank you for the feedback. This issues is being investigation for more info here

https://community.king.com/en/candy-crush-saga/discussion/476664/upgraded-the-season-sass-but-its-not-given-me-any-access-edited-by-cm-under-investigation

christinewupp · November 21

deleted

Mick18 · November 21

I contacted player support as I too lost the season pass although I was playing the standard game not the upgraded version. I have now been credited with 25 gold bars so thank you player support for your help.

QueenB · November 21

Hi everyone,

We want to update you about the Gold Pass feature. Unfortunately, we had to turn it off temporarily because it wasn’t working as expected. But don’t worry, our team is working hard to fix the issue!

Once the feature is back, you’ll be able to collect the rewards you missed. No need to contact Player Support; everything will be taken care of automatically.

Thank you for your patience while we sprinkle some magic and get everything sorted. Keep an eye on your game, and we’ll make sure every player who purchased the pass gets compensated for the trouble.

Upgraded the Season Sass but it's not given me any access - (Edited by CM: Under investigation)!

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