Playing for 10 years—just bought boosters once…now no freebies/extra moves

Hello @Deadbug It's been many years now that we have heard reports exactly like yours. In fact we have NEVER yet heard from any player here who made a purchase and then carried on being able to see adverts and gain freebies from them, it is so definitely true that the algorithm you describe exists. About a year and a half ago I tested this out when I had annoying ads in two of my games. Three days after making a small purchase the ads were gone, to my relief, as I actually find them annoying and at the time thought that as King change our games in response to spending money they might include better events to compensate. I am still undecided about this. A lot of us play very successfully entirely for free, though never getting any help from ads at all, so there must be some compensation mechanism. King do change which "test group" players are assigned to with regards to what events we get and more importantly which version of events players see in their games. This is how they control our games. They do make changes month after month, but it would appear that this one you have just encountered is the one feature of the game that is permanent: Anyone who spends real money automatically loses the ads. We have been warning about this for years here. Welcome to the Community. Come and join us in the other threads and keep warning others about this.

The same thing happened to me, it's sad but I'm not willing to pay for help. It is disloyal to the players that we have been with them for many years.

I heard that a lot of users lost free boosters and free moves ads too. I have another account which I don't use anymore for some reasons. I don't see any ads in that account too. I wish I could see free boosters and free moves ads again in this new account. Free boosters and free moves ads are very useful when you need a few moves to win, so that you don't need to play from the beginning.

Yes I can @Deadbug , since I have done this lots of times. One thing I do just to make sure that all the cookies King have placed onto our devices are deleted is to go into Settings on my iPad, then Apps and then Safari and there click on "Clear all History and Website Data" in blue near the bottom. I do this after uninstalling the Candy Crush app, before I reinstall it. That seems to be the surest way to start off again truly as a new player and hopefully will also mean you get the ads back. I got ads in both of my latest game I started like this. Your progress and gold bar balance for your previous game will remain at King's Server for a long time should you ever want to retrieve it. But with the app uninstalled and reinstalled you should then be able to save it as a new player. Choose a different email address and password and save it to a King account, not Facebook as that is always full of glitches. But in all honesty you don't even have to save it. I've played thousands of levels on my iPad without ever creating an account, the game just saves everything anyway and reloads automatically every time I open the app. You even get assigned a player ID without creating an account. I think King like us to create accounts so they can keep track of who we are.