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my screen keeps going gray can not play
gobluefan6
Posts: 5
Level 2
in Support
help
0
Answers
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Hello @gobluefan6🤗 A Warm Welcome to the King Community!
I am sorry to hear about the issue in your game!
Can you please tell me which device you are using? Can you post a screenshot of your game map?
To reply back, please type below. To post screenshot, tap on the 2nd icon located in the bottom left corner of the comment box🍫🍫0 -
screen goes grey can not play the game
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apple Mac
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Hey gobluefan, I hope you're doing well. Thank you for sending the requested SS and details we asked of you.
I'm sorry you're having this issue, I know how bothersome it is.
Don't worry, we have identified a temporary workaround to help you get back to playing. Please try these steps:
- Tap/click on the frozen, darkened screen five times. This will reveal a hidden "Close" button (X).
- Tap/click the "Close" button to return to your game without needing to restart it.
This is a manual workaround so we will need some days to implement it in your game.
Technical issues can be frustrating, and I want to assure you that our team is actively investigating this problem to implement a permanent fix as soon as possible.
Let me know if you need anything else. Have a great day!
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apple Mac
no help still black
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Hi @gobluefan6 🙋♀️
Were you able to try the steps provided above by one of the Game Experts’ team?
Did you see the X button when you click on the screen for 5 times?
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I’m having the same issue on an iPhone 14 Pro
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no still grey screen
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