W10 App - gap in completed levels

It was the time to replay 4221 to 4265 that I meant. Don't really want to do that.

@Alan_BurtonThere is nothing to fear. If you have played any level after 4265, then they will be safe

OK, but don't really want to do that - too much time. Hopefully King will fix for me. They're working on it now. FIngers cossed! Thanks for your thoughts.

@Alan_Burton your levels is gap ,So you have to reset the App and login then again play 4221 to 4265.because The levels you played were not correct

@Alan_BurtonInitially these 3 episodes were just opened, but there was no level number. Still you played the level

I don't actuallu remember, I'm afraid. Don't take much notice of that!

@Alan_BurtonYou played 4221 to 4265 after getting Buddy , right ?

How? King are trying to eset my progress right now.

@Alan_Burton i can solve it..

Hi everyone- I have been given a suggestion by our game team, I will contact you privately to check your account

Thanks everyone will follow this up

Still not fixed for me. Glad (though sorry for you Daniel!!) that I'm not the only one with the problem. Hopefully we'll get a bit more focus now. . .

danielinnov8

Hi there everyone! Sorry to bother this thread,

but I am having a similar problem on a iphoneX.

Game id is: 1735217947

Please let me know if there is a solution. I've tried everything in this thread and more.

Thank you.

Cez - still no response, is it possible for you to chase this?

Alan_Burton said:

Hi -
I think you already have my King ID, but it's 1734951626

Might be useful to know:

(a) the version on MS Store that I'm using is 1.1440.3.0
(b) same problem/gap appears on a browser and also on Android phone using Play Sore App
(c) I'm now on 4430 (waiting for new levels) I have screen shot of this and also my boosters if necessary.

Cheers

Alan

Thanks so much, I have passed this on

Hi -

I think you already have my King ID, but it's 1734951626

Might be useful to know:

(a) the version on MS Store that I'm using is 1.1440.3.0
(b) same problem/gap appears on a browser and also on Android phone using Play Sore App
(c) I'm now on 4430 (waiting for new levels) I have screen shot of this and also my boosters if necessary.

Cheers

Alan

Hello everyone,
If you are having this exact issue where some of the levels appear to have not been played, please can you all let me know your game ID?

Please see this thread here on how to find this :-)

Creative_Elsa

You're welcome! How are you enjoying the game? Do you play any other King games? I play all 4 Candy Crush and other games too.

keyser_soze

Thank you @Elsa!

Creative_Elsa

Hi @keyser_soze, the highest level on mobile and browsers is currently at 4370 so if you are up to 4430 on your iPhone then you have been playing unreleased levels. Have you been playing through the Dynamic Duo. There was some kind of test going on where players were able to access unreleased levels. Windows 10 is now up to 4430. I got excited and started doing the Dynamic Duo unreleased levels and then I realized that all my platforms were no longer syncing. So I gave up on that and now only do the levels that have been released.

So since you are seeing Facebook via computer at level 4370 that is where it is currently at. On Wednesday a new episode will be released for both so Windows 10 should be going to 4460 and computers/mobile will only be at 4400.

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Hi -

I think you already have my King ID, but it's 1734951626

Alan_Burton said:

Hi -
I think you already have my King ID, but it's 1734951626

Might be useful to know:

(a) the version on MS Store that I'm using is 1.1440.3.0
(b) same problem/gap appears on a browser and also on Android phone using Play Sore App
(c) I'm now on 4430 (waiting for new levels) I have screen shot of this and also my boosters if necessary.

Cheers

Alan

Thanks so much, I have passed this on

Cez - still no response, is it possible for you to chase this?

danielinnov8

Still not fixed for me. Glad (though sorry for you Daniel!!) that I'm not the only one with the problem. Hopefully we'll get a bit more focus now. . .

Thanks everyone will follow this up

Hi everyone- I have been given a suggestion by our game team, I will contact you privately to check your account

@Alan_Burton i can solve it..

How? King are trying to eset my progress right now.

@Alan_BurtonYou played 4221 to 4265 after getting Buddy , right ?

I don't actuallu remember, I'm afraid. Don't take much notice of that!

@Alan_BurtonInitially these 3 episodes were just opened, but there was no level number. Still you played the level

@Alan_Burton your levels is gap ,So you have to reset the App and login then again play 4221 to 4265.because The levels you played were not correct

OK, but don't really want to do that - too much time. Hopefully King will fix for me. They're working on it now. FIngers cossed! Thanks for your thoughts.

@Alan_BurtonThere is nothing to fear. If you have played any level after 4265, then they will be safe