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Facebook --> separate King Account?
icopypasta
Posts: 4
Level 1
in Support
If you have a Candy Crush game through Facebook, is there a way to move that to King?
I really want to delete my Facebook, but Candy Crush is life or something lol
Any tips would be appreciated, thanks.
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Answers
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Hello @icopypasta🤗 A Warm Welcome to the King Community!
Yes! We definitely have an option to disconnect our game from Facebook and reconnect to King account.
Can you please tell me which device you are using to play the game? Do you already have a King account or need to create one?
Please reply back by typing below🍫🍫0 -
Thank you for your welcome!
I created this King account intending it this to be the one I use so I can delete my Facebook.
Presently, I have a Facebook-linked account on Android and Web.
I would ideally just like to move the progress to the King if possible.1 -
Hello again @icopypasta🤗 Thank you for replying back!
This King Community account is different to Game account! Hence, you cannot save the game with this account - but, you can use email and password to create an account with your game as well!
You can create the King account directly from your game. Please give me few minutes, so that I can direct you how to find the steps👍️
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Sounds great, looking forward to any suggestions/tips you might find, thanks!
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Hi @icopypasta🙋♀️
Sorry for the delay! My phone was charging📱⚡️
(1) This is the link for general instructions on —> How to create a King account👈️
(2) These are steps we can find in our (device) game's Help Center:
- On your game "home" screen (where we click Play to get into the game), click on the Pink Cogwheel (Gear icon) located in the bottom left corner;
- Now, click on the ? icon you see in the Settings window;
- Scroll down a bit to "Popular Topics";
- Click on the fifth topic - "My Profile";
- Scroll down till you see "How do I create a King account" and click on it;
- Follow the steps to create the King account and save your game👍️
Please let me know if you have any other questions🍫🍫
Edited: Forgot to mention above! Sometimes, we might not find our game progress after creating the King account! If that happened to you, please don't worry! All you need to do is send a help request to the King Player Support team and they can restore your game progress.
If that happens, and you need my assistance to send your complaint, please let me know!
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I'm a little confused, so on my Android device, I am currently signed in through Facebook.
I signed out and made the account, but I only see level one.
How would I send a help request to the King Player Support team?
I have my King ID from Facebook if that helps.
Thank you for your patience!
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