Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Any information on connection issues? (Edited by CM: Under Investigation)!

@QueenB, there are many posting about being unable to connect to playstore or it says "no internet connection " but it connects to everything but the game! Do you have any information on when this will be fixed? I had logged out and cannot login back in because of this glitch!

Accepted answers

QueenB

UPDATE!

We are aware that some of you are experiencing connection issues in your games, trouble logging in or errors when trying to connect to the Store.

Rest assured, our team is already investigating and working hard to find a solution to the problem as quickly as possible.

In the meantime, do not delete the game app and use your King account to help keep your game Progress saved!

We’ll share updates here in the Community as soon as we have more information 🫡

All comments

collegeamoco

Thankfully mine is fixed today!

QueenB

https://community.king.com/en/candy-crush-saga/discussion/480699/since-the-last-update-issue-getting-extra-moves

Hi pimpers 👋 Welcome to the community!

It seems like you're experiencing connection issues that might be related to the current problem affecting all games, as mentioned in the announcement above.

Rest assured, our team is aware of these issues and is actively working to resolve them as quickly as possible.

For now, here are a few steps you can try while we work on a fix:

Check Your Connection: Make sure your internet connection is stable (Wi-Fi or mobile data).
Clear Cache: Sometimes clearing the game cache can help with minor glitches.
Wait for the Fix: As this issue seems to be widespread, it might require some time before it's fully resolved. Please keep an eye on the Community for updates! 💡

We appreciate your patience while we work through this! If you have any other questions, feel free to ask 😊

pimpers

Since the last update I cannot continue the game using my coins as payment for extra moves etc. all I get is a searching/busy circle with cannot connect to App Store.

Yes I do have over 20 bars.

The same happens with Candy Crush Soda. Any ideas please?

I’ve removed the app and reinstalled it with no joy. I am using IOS 18.2.

thank you

luckyphilo

Please fix this connection error...costing us so. Much ....am using a samsung android and my internet is stable

luckyphilo

Samsung galaxy note ,20 ultra

bestec

how to connect close facebook account to king account. ıs there nobody know ?

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3225536#Comment_3225536

This is not the only thread in this forum about this issue @CEG-2 . There are many new posts about connection errors on a daily basis in the Support Forum (check the ? icon in the green circle at the top of this page). Connection issues have been ongoing for months and come and go in this game for some users and the reasons do seem to be complex with King struggling to fix it.

CEG-2

https://community.king.com/en/candy-crush-saga/discussion/comment/3225454#Comment_3225454

I am as well. No one seems to be talking.

aletheaj2

Has anyone solved this problem? I'm still having problems after more than a week.

QueenB

UPDATE!

We are aware that some of you are experiencing connection issues in your games, trouble logging in or errors when trying to connect to the Store.

Rest assured, our team is already investigating and working hard to find a solution to the problem as quickly as possible.

In the meantime, do not delete the game app and use your King account to help keep your game Progress saved!

We’ll share updates here in the Community as soon as we have more information 🫡

RIYAHALDAR590

i can not login with facebook account on pc

it says URL blockedThis redirect failed because the redirect URI is not white-listed in the app's client OAuth settings. Make sure that the client and web OAuth logins are on and add all your app domains as valid OAuth redirect URIs.

how can i fix this

xenia1968xenia

I can not play the game on my tablet on line,only on my mobile phone

myjeep2015

Can't access gold bars or store.

Fatih7

Net don't work.

KIMIAN

Why is my wifi on and it is not being detected while am playing?

eblanco

Porque candy no se puede conectar a internet siendo que en casa si hay internet?

JoolzyNnnn

https://community.king.com/en/candy-crush-saga/discussion/comment/3224762#Comment_3224762

This, from the top of this thread:

Screenshot_19-12-2024_133730_community.king.com.jpeg

Maman1949

Spero che queste informazioni le diate presto. Molti di noi sono stanchi di questo disservizio e pensano come me di abbandonare questo gioco molto coinvolgente ma in questo momento inutile

QueenB

https://community.king.com/en/candy-crush-saga/discussion/480290/any-information-on-connection-issues

Hi @collegeamoco 😊

Apologies for the delay in getting back to you! Thank you for bringing this to my attention.

I’m currently chasing updates on the connection issues you’ve mentioned and will post an update as soon as I have more information.

Hang in there, and I’ll keep you posted 😉

kiara_wael

Hi and Welcome to the King Community

Thank you for report it , Which device are you play ?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

QueenB

UPDATE!

We are aware that some of you are experiencing connection issues in your games, trouble logging in or errors when trying to connect to the Store.

Rest assured, our team is already investigating and working hard to find a solution to the problem as quickly as possible.

In the meantime, do not delete the game app and use your King account to help keep your game Progress saved!

We’ll share updates here in the Community as soon as we have more information 🫡

All comments

QueenB

UPDATE!

We are aware that some of you are experiencing connection issues in your games, trouble logging in or errors when trying to connect to the Store.

Rest assured, our team is already investigating and working hard to find a solution to the problem as quickly as possible.

In the meantime, do not delete the game app and use your King account to help keep your game Progress saved!

We’ll share updates here in the Community as soon as we have more information 🫡

aletheaj2

Has anyone solved this problem? I'm still having problems after more than a week.

CEG-2

https://community.king.com/en/candy-crush-saga/discussion/comment/3225454#Comment_3225454

I am as well. No one seems to be talking.

christinewupp

https://community.king.com/en/candy-crush-saga/discussion/comment/3225536#Comment_3225536

bestec

how to connect close facebook account to king account. ıs there nobody know ?

luckyphilo

Samsung galaxy note ,20 ultra

luckyphilo

Please fix this connection error...costing us so. Much ....am using a samsung android and my internet is stable

pimpers

Since the last update I cannot continue the game using my coins as payment for extra moves etc. all I get is a searching/busy circle with cannot connect to App Store.

Yes I do have over 20 bars.

The same happens with Candy Crush Soda. Any ideas please?

I’ve removed the app and reinstalled it with no joy. I am using IOS 18.2.

thank you

QueenB

https://community.king.com/en/candy-crush-saga/discussion/480699/since-the-last-update-issue-getting-extra-moves

Hi pimpers 👋 Welcome to the community!

It seems like you're experiencing connection issues that might be related to the current problem affecting all games, as mentioned in the announcement above.

Rest assured, our team is aware of these issues and is actively working to resolve them as quickly as possible.

For now, here are a few steps you can try while we work on a fix:

Check Your Connection: Make sure your internet connection is stable (Wi-Fi or mobile data).
Clear Cache: Sometimes clearing the game cache can help with minor glitches.
Wait for the Fix: As this issue seems to be widespread, it might require some time before it's fully resolved. Please keep an eye on the Community for updates! 💡

We appreciate your patience while we work through this! If you have any other questions, feel free to ask 😊

collegeamoco

Thankfully mine is fixed today!

collegeamoco

https://community.king.com/en/candy-crush-saga/discussion/comment/3224977#Comment_3224977

It's fixed today!

veekadeestar

Fixed😁

jawski4178

https://community.king.com/en/candy-crush-saga/discussion/comment/3226073#Comment_3226073

What did you do to get it fixed? I still can’t connect to the App Store.

dreamgirl771

https://community.king.com/en/candy-crush-saga/discussion/480290/any-information-on-connection-issues-edited-by-cm-under-investigation

Same here! I was sent link on what to do to fix and none of that worked! There is definitely some connection issues going on on their end!

jawski4178

I don’t think these people realize how much revenue they are leaving on the table if this issue continues. I was dealing with support and did every task that was on their script with no help. I was told to see if Apple support could help. They should be able to see that this isn’t just an Apple issue. Just another case of people not doing their job! If the problem isn’t fixed by the script they were given then they don’t have a clue what to do and don’t care about taking it to a higher authority.

1607Bihac

Same problem since July!!It doesn’t matter which phone or tablet it’s on all different kind of phones.And I don’t believe either on fixing it by clearing cache, wifi on-off etc.Did all of it and nothing helps!!!All I got is same answers and to be patient.I would be if it’s not since July

wildcrusher

Im really having issues with my king community account. Ive followed everything that's been told by king, support, & emails.... still not fixed...

jawski4178

Now it’s starting to happen on my phone and iPad. I think it’s time to find a new game.

langelek

https://community.king.com/en/candy-crush-saga/discussion/480290/any-information-on-connection-issues-edited-by-cm-under-investigation

Mine just refused to connect to the app store and I was unable to watch ads for 5 free moves or use my gold bars to continue my 190+ game winning streak and I lost my 24hr candy bomb. Same thing happened when I played the next game. Super upset about this and hoping my streak and bonuses can be restored!!

Jcasa1313

I too have lost several purchases and wins from no longer being able to connect to the store on my iPad. I’ve tried every solution imaginable 10x over. I’m beyond frustrated and ready to throw in the towel after playing this game almost 11 years.

Dinero
Hola por que no hacen más divertida la aplicación y nos pagan por juego en efectivo
Pass 290
hi How I can pass level 290 It is so hard Please supporting me
Recover my progress level
Please recover my progress level after reset my phone
Most of the time my game is disconnected
I play in iran and i should use vpn to conect and play, but most of the time my vpn is conect but my game is disconnecting. I am a old player and i am playing during 13 year and my level is 8434, i am iranian person not a government please let us to continue connection 🙏
Recover history and levels
I got a new phone and I've lost all of my history. I was on level 6,658. How do I get that back?

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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