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I completed the Win Streak for 8 Levels but zero points?

cvidanes
cvidanes Posts: 2

Level 1

Why I did not get a score for the Jelly Jackpot after completing the 8 levels?

That is so unfair

Answers

  • cvidanes
    cvidanes Posts: 2

    Level 1

    I think I should get some points.

  • christinewupp
    christinewupp Posts: 10,081

    Welcome to the Community!

    That is bewildering and unfair indeed @cvidanes ! Please note that the event is called CandyRoyale and it should ALWAYS, by definition pay our some gold bars! It's not mathematically possible to share a jackpot with three other players and receive zero unless the "jackpot" started out at zero! You screenshot is invaluable at proving that you have had a glitch in this event. I would suggest you contact Player Support to check this out but I will also tag @PummyRajand @QueenB about this as this should be reported.

    To contact Player Support go via Settings in the app. This is the small pink cogwheel symbol at the top of your map screen. Click on the ? icon and then scroll through the option until "contact us" appears at the bottom. Thank you for reporting this!

  • christinewupp
    christinewupp Posts: 10,081

    Is nobody from King going to comment about this? @PummyRaj ?

Hey! Would you like to give us your opinion?