Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Cannot connect Facebook account to Candy Crush Saga on iPhone

I am switching from an Android to an iPhone and am trying to connect my Facebook account to Candy Crush Saga. Here's what happens:

On the splash screen, I tap "Retrieve My Progress".
I tap "Continue with Facebook".
A prompt appears saying "Candy Crush Saga Wants to Use 'facebook.com' to Sign in". I tap "Continue".
Another prompt appears saying "Open in 'Facebook'?" I tap "Open".
I receive the following message from Facebook: "You previously logged in to Candy Crush Saga with Facebook. Would you like to continue?" I tap "Continue as (my name)".
I receive another message from Facebook saying "Log into your Facebook account to connect to Candy Crush Saga", with a blue button saying "Log in with the Facebook app". When I tap this button, I am sent back to step 4.

Has anyone else had this problem? And can anyone please help?

Accepted answers

All comments

SAMac328

https://community.king.com/en/candy-crush-saga/discussion/comment/3252002#Comment_3252002

Tried this and it still doesn't work.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/484383/cannot-connect-facebook-account-to-candy-crush-saga-on-iphone

https://community.king.com/en/candy-crush-saga/discussion/comment/3251874#Comment_3251874

Hello @SAMac328🤗 A Warm Welcome to the King Community!

I am not sure about the steps as it has been a while I saved my games to both King and Facebook!

But, I am wondering may be it is the issue with "permissions"! Can you please try below steps and see if it works or not….

Remove an App or game that you have added to Facebook⬇️

Tap in the top right of your Facebook page.
Scroll down and tap Settings & Privacy, then tap Settings.
Scroll down to the Permissions section and tap Apps and websites.
Tap the app or game that you want to remove.
Below the name of the app or game, tap Remove.

(2) Log out of Facebook from all of the browsers on Device, Safari, Chrome, etc.,

(3) Log out of the Facebook app if installed;

(4) Restart the game and connect with Facebook - this time you should be prompted to enter your Facebook credentials.

Please let me know how it goes and/or if you need further assistance to fix the issue🍫🍬

SAMac328

https://community.king.com/en/candy-crush-saga/discussion/comment/3251871#Comment_3251871

Just tried logging out from my Android and logging in with my iPhone, but it didn't work. It's still doing the same thing. Also, I tried logging out and back in with my Android and had no issues. It's just my iPhone that's giving me trouble.

BossKing

https://community.king.com/en/candy-crush-saga/discussion/484383/cannot-connect-facebook-account-to-candy-crush-saga-on-iphone

Hello @SAMac328 Welcome to King Community. Could you please logout from your previous account and then try to login to your new iPhone where you wanted to login and start playing game from where you left your game levels? Thanks

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

BossKing

https://community.king.com/en/candy-crush-saga/discussion/484383/cannot-connect-facebook-account-to-candy-crush-saga-on-iphone

SAMac328

https://community.king.com/en/candy-crush-saga/discussion/comment/3251871#Comment_3251871

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/484383/cannot-connect-facebook-account-to-candy-crush-saga-on-iphone

https://community.king.com/en/candy-crush-saga/discussion/comment/3251874#Comment_3251874

Hello @SAMac328🤗 A Warm Welcome to the King Community!

I am not sure about the steps as it has been a while I saved my games to both King and Facebook!

But, I am wondering may be it is the issue with "permissions"! Can you please try below steps and see if it works or not….

Remove an App or game that you have added to Facebook⬇️

Tap in the top right of your Facebook page.
Scroll down and tap Settings & Privacy, then tap Settings.
Scroll down to the Permissions section and tap Apps and websites.
Tap the app or game that you want to remove.
Below the name of the app or game, tap Remove.

(2) Log out of Facebook from all of the browsers on Device, Safari, Chrome, etc.,

(3) Log out of the Facebook app if installed;

(4) Restart the game and connect with Facebook - this time you should be prompted to enter your Facebook credentials.

Please let me know how it goes and/or if you need further assistance to fix the issue🍫🍬

SAMac328

https://community.king.com/en/candy-crush-saga/discussion/comment/3252002#Comment_3252002

Tried this and it still doesn't work.

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
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We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…