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Free my accounts from "broken email validation prison"
FreePyrolight
Posts: 6
Level 2
in Support
Pyrolight and SneakyForumPyroDuck are both trapped in email validation prison
"You cannot access this account at this time" post email validation for both.
1
Answers
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Hi @FreePyrolight 🤗
Is it the Community account(s) or the game accounts you are having issue with?
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It is. unfortunate you can no longer access your earliest accounts @FreePyrolight. Of course if you were to delete them, then all your threads would be deleted, so please don't attempt this, it would be such a loss to this community!
. @PummyRaj our friend here is not a newbie and obviously asking about their community account. We were told by QueenB that multiple accounts in this community are allowed. How can Pyrolight access their earliest accounts, that is the question here?
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Hiya, ya just lost access to SneakyForumPyroDuck trying to validate the email. It is something with the scripting for the site. Pyrolight is an older one I had that also got eaten when I updated an account to that name before validating my email.
Basically both those accounts need the lockout, whatever it might be, to be removed, ie put back in good standing. Not sure why the forum locked them out on when I confirmed my email but it did.
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Of course, Christine! Because I am aware that our friend is not new to the Community, I did not add my usual "Welcome to the Community" phrase😊
Just testing something @FreePyrolight🤗
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Hi again @FreePyrolight🙋♀️
You should have another account which you were very active last year, isn't it? Are you able to access that (Sorry, I do not remember the user name of that account)!
But, from what I have seen, "not able to confirm the email" should not flag your Community accounts🤔
In the list I wrote above, except for @SneakyForumPyroDuck, other 2 do not have any activity on them! Do you want all the 3 accounts to be deleted?
If you want, I can report the issue and request the CMs to see if they will be able to help you!0 -
I should clarify, the confirmation "works" and tells me I have confirmed my email. But… I am forced logged out, normally you stay logged in, and when I try to log back in I see the above error. Also the above is for pyrolight and it is just to show the error. The same process affected Pyrolight account as sneakforumpyroduck.
Ya the CMs will need to toggle something on the account to allow access again. They fixed it in the past as one account that had this issue had it resolved.
Also you can delete the pyrolight account it was never used as I did the confirmation right after changing to that name which broke it.
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Thank you for the explanation @FreePyrolight🙏
Sure! I will request to delete @Pyrolight account.
With which account(s) would you need CM's assistance?
As you know, the CMs are out of the office now. But, I will send the request and make sure that they contact you to assist as soon as they can!
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SneakyForumPyroDuck is the account to be fixed.
Thank you.
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Thank you @FreePyrolight🤗
Will pass it on!
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Any luck?
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