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Hi and Welcome to the King Community
Thank you for the feedback. This issues is being Investigated , for more info Here
@mii_sudo will you please repost in English. Maybe then someone can help you. THANK YOU
@wildcrusher Thank you
Since yesterday, I have not been able to proceed with the game.
After finishing the episodic race, I am stuck with the attached image.
When I click on it, nothing responds.
I have tried troubleshooting. No improvement.
I uninstalled and re-installed,
It is in the same state.
Please tell me how to solve this problem.
Have you tried updating the game or your device?
Maybe try to log out of game. If that don't help contact support or king
@wildcrusher Thank you very much
I contact King Support.
im glad i could send you in right direction
@mii_sudo did they help you
Hi and Welcome to the King Community
Thank you for the feedback. This issues is being Investigated , for more info Here
@wildcrusher Yes, they replied and responded immediately.
kiara_wael Thank you very much.
I have tried everything and it seems to have solved the problem.
I erased the app history in task manager and restarted the game.
I was able to play the game.
When I got to the end of the episodic race (to check my ranking) screen, the game froze again,
But after doing the same thing in the task manager, the game is now running normally.