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I have won the 1st place in Final of Lucky Lantern, but I didn't receive the prize of 10 Party Boosters yet. The event disappeared, no place to claim my rewards.
User ID: 14723037596
Game version: 1.295.1.1
iPhone 11 pro
iOS: 18.1.1
@christinewupp I have ever complained other problems in another game of King about one year ago. A staff not automated reply system replied to me and compensated me some gold bars. This time is a meaningless buck passing reply from the system, perhaps it's due to the main topic and sub topic I chosen. Therefore I am going to send my complaint through different main topic and sub topic combinations to test if the Player Support Team has AI robot only 😆. Many mods here I think they are human being but they only reply the questions from players by copy-and-paste. This act of replying the questions seems to be a robot as well😆
And it's only getting worse and worse now as both the community and player support are largely run by automated reply systems now.
Another thing getting worse and worse now is:
Many identical not similar levels are re- used as new levels released weekly. Maybe they think the players don't discover that and this method is very cost saving 😆
You are 100% correct in stating that shifting a complaint like yours from player support to the community and back is not a suitable way to deal the problem.
Unfortunately this is exactly how King have been dealing with valid complaints like yours time and again for the past year or two. And it's only getting worse and worse now as both the community and player support are largely run by automated reply systems now. Yes, it's passing the buck and it's wrong. But us players can do nothing about it. I fear that you are wasting your time trying to get anywhere with this. Of course you should have got your party poppers. I have read countless similar complaints from players who miss out on their Candy Royale gold due to the game hanging up on them, through no fault of their own. I'm not sure anyone from King is still around here to answer posts like yours. It's all gone automated. Your best bet is to keep replying to the email you received from Player Support. Sometimes persistence will get you through to someone who will help you and who is willing to add some boosters to your game to close the case and get good feedback.
@christinewupp Thanks for your information.
When I want to claim my rewards, 9 hours after the end of the event, my mobile freezes, so I have to re- open the app, then I can't find a place to claim my rewards. It is a glitch if a player doesn't claim his rewards within a reasonable time and the claim screen doesn't appear again.
You have seen my complaint here which is past 24 hours of that event, because I reported this glitch to Player Support Team by the method mentioned by @kiara_wael twice, but a system generated message call me reporting the glitch here over and over again:
Hi Michimune,
Our Help Center is jam-packed with useful articles. Check it out: Didn't find what you were looking for? Drop by our Community. Your fellow players are more than happy to help! Visit
https://kingcare.zendesk.com/hc https://community.king.com/en/
The Player Support Team call me here, but a moderator here call me there. I think this is not a suitable way to deal with the problem, this is passing the buck only.
In this particular event the prize and claim screen showed up immediately when you logged into the game after the event finished, as soon as you were connected to the server and the final leaderboard was displayed. There would have been a claim button after you saw the final results leaderboard. If you missed it, then I very much doubt that there is anything that can be done now. It's too late. I think we were given 24 hours to log into the game at the end of the event to claim the prize.
Hi and Welcome to our Community
Thank you for the feedback. If you miss a reward from any other feature, please report this to our Player Support Team here and tell your Game ID there.
New here? Sign in or create an account to join the fun.
Hello, I just won a race. I had 55 gold bars. It should have went up to 95 gold bars but the extra 40 didn't register. How can that get fixed? Thank you.
Como receber anúncios nos meus jogos
Hi, I’m having an issue with the Episode Race. Every time I start a new race, it immediately shows that someone has already finished the race, which is impossible. It also seems to be the same players every time, and the same person wins instantly as soon as the race begins. I’ve played around ten rounds and the problem…
How to bring back my levels if fb isn't working
I play candy crush on facebook and on microsoft for PC. Facebook I am almost at level 3000. Microsoft will not for the life of me let me log in on the facebook button. It just stalls at a black screen and then says something about connection error. I have plenty of connection so that should not be the problem. Both of them…
Hi. I play since 7o'clock in the morning but my Evolution in Prize Party it's not updatet. I am on the first place since yesterday but even thought I colect orange candies my number it's the same.
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
