Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Sweet cinema

Hi. Is anyone having a problem with sweet cinema not saving rewards? I watch an ad, I get a reward, I check inventory and it is there. I leave the app and come back later and my rewards are gone. Hot air balloon rewards are working fine, it's just sweet cinema.

Accepted answers

All comments

nailya11

hi . Why I don’t have Sweet cinema?
I am ready to give up the game, I don’t have any busters to play, I spent lots of money to buy gold bars. Can’t pass some the levels for few days.

cwgames99

https://community.king.com/en/candy-crush-saga/discussion/comment/3252451#Comment_3252451

hi Marcomagrini,

You are not the only one having difficulties. I’ve been having ads go black or freeze for a few weeks now. I also have had my rewards disappear for over two weeks not just in Sweet Cinema, but also the Season Pass after playing old levels over and over again. Now to keep track I take a screen shot of my boosters in the morning.

Now I’m not getting any ads at all, so playing new levels is out of the question, since I don’t have enough boosters or gold bars to successfully get thru an episode first.

Marcomagrini

So I'll ask again for help. My rewards dissappear after using Sweet Cinema. I have watched the entire board over 200 times. When I leave the game and start it again my rewards dissappear. Could you give me a couple hundred Lollypop Hammers and Free Switch till this issue gets resolved. I really like playing Candy Crush Saga. I'm at level 17376. I don't want it to end here.

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3247301#Comment_3247301

Any idea when this will be fixed?

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3249713#Comment_3249713

Super frustrating! I keep checking evert day since last week and the problem is still there. I would think this would be a problem for the company because ad viewing must be way down as a result of this problem.

Marcomagrini

https://community.king.com/en/candy-crush-saga/discussion/483793/sweet-cinema

YES! And I've reached out. So far all I get is try this try that. Nothing works. So I said, maybe the problem is on your end. Now I don't get a response. I'm at 17376. I think I'm ready to give up.

OriginalCrusher

Hello Kiara,

Regarding rewards with sweet cinema, is there a timeliness when this problem will be fixed?

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3247301#Comment_3247301

Thank you

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3247301#Comment_3247301

Thank you

kiara_wael

Hi and Welcome to the King Community

Thank you for report it .I also experienced the same thing and this issue will be reported to the Game team

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

kiara_wael

Hi and Welcome to the King Community

Thank you for report it .I also experienced the same thing and this issue will be reported to the Game team

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3247301#Comment_3247301

Thank you

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3247301#Comment_3247301

Thank you

OriginalCrusher

Hello Kiara,

Regarding rewards with sweet cinema, is there a timeliness when this problem will be fixed?

Marcomagrini

https://community.king.com/en/candy-crush-saga/discussion/483793/sweet-cinema

YES! And I've reached out. So far all I get is try this try that. Nothing works. So I said, maybe the problem is on your end. Now I don't get a response. I'm at 17376. I think I'm ready to give up.

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3249713#Comment_3249713

OriginalCrusher

https://community.king.com/en/candy-crush-saga/discussion/comment/3247301#Comment_3247301

Any idea when this will be fixed?

Marcomagrini

cwgames99

https://community.king.com/en/candy-crush-saga/discussion/comment/3252451#Comment_3252451

hi Marcomagrini,

Now I’m not getting any ads at all, so playing new levels is out of the question, since I don’t have enough boosters or gold bars to successfully get thru an episode first.

nailya11

hi . Why I don’t have Sweet cinema?
I am ready to give up the game, I don’t have any busters to play, I spent lots of money to buy gold bars. Can’t pass some the levels for few days.

My entire inventory is gone!
What happened to my inventory?? I had over 1,000 candy bombs, over 250 candy hammers, 120 fish and more stuff. Now it's all gone. Why? I'm on the same device as always. It took me years to build up my inventory. Someone help please.
Perdi meu super brigadeiro
Boa noite! Gostaria de mostrar minha insatisfação com o jogo Candy Crush. Passei dois dias sem entrar para pegar um Super Brigadeiro no final de semana que estou viajando. Hj, dia 05 de dezembro, consegui pegar ele, porém o jogo fechou de forma repentina, ganhei um brinde por isso, porém perdi o Super Brigadeiro. Gostaria…
Rewards
I am not receiving my rewards
Free bars
How to establish free bars and other
Güçlendirmelerim yok oldu
Bir sürü güçlendirici envanter vardı telefonum kapanıp açıldıktan sonra hepsi hesabımdan silinmiş buna bir çözüm yolu bulun

Welcome! 👋

New here? Sign in or create an account to join the fun.

Quick Links

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

Recent Announcements

🎥 Why don't I see video ads in my game? Here’s what you need to know!
Many of you have asked about the video ads feature in Candy Crush Saga. If you're wondering why the ads have disappeared from your game or why a friend has them but you don’t, here's a quick explanation: 🔄 Video ads are not a permanent feature in the game. Like other special features, they can come and go. They’re…
⛔ Under Investigation: Episode Race counter isn’t advancing and my progress is not syncing
We're aware of an issue affecting the latest levels in Candy Crush Saga, and we're really sorry for the inconvenience. Some players have reported the following: Weekly Contest progress isn’t updating Episode Race counter isn’t advancing Game progress resets to level 19,686 after closing and reopening the game Sync issues…
❓ Having issues and need help with your Candy Crush Saga? Start Here 😉
Welcome to the Community 👋 If you’re having trouble with your game, whether it’s missing progress, a purchase issue, or something not working, the fastest way to find answers is through our Help Center 🔍 Why the Help Center first? Always up to date Available in multiple languages Covers everything from game progress to…