Game levels

Question

Hi. I’ve played Candy Crush for years on my tablet I’m on a level in the 5 thousands. I logged on but it had update on the game when I hit it I got a message about being Hijacked so I tried getting Candy Crush on my mobile unfortunately it’s at level 1. 😢

christinewupp · Answer

https://community.king.com/en/candy-crush-saga/discussion/comment/3333384#Comment_3333384

Please follow the link as advised by Kiara in the post above. This is a matter that can only be fixed by contacting player support, not here in this players' community. The links in Kiara's answer are in green, so tap on those please.

Dianne_M · Answer

My problem is really I want to play using my Tablet but when Candy Crush loads it has an overlap saying Update the game but when I click update it has the message about being hijacked I want to know how I can play on my Tablet without losing my over 5000 levels.

kiara_wael · Answer

Hi and Welcome to our Community

Please email Player Support so they can restore the levels manually on your account.You can also email them from here and tell your Game ID there.