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I can't find my progress in the game – How to retrieve my levels

I was on 10100+ level but due to an issue it restarted again from level 1, how can I get my 10100+ levels back? I've lost my levels before creating ac account.

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SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3349651#Comment_3349651

Thanks a-lot @PummyRaj 🤗

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3349625#Comment_3349625

Hello again @SMZJ🤗

Please follow below steps to contact Player Support team👇️

Hope you are already logged into the game! If not, please open the game and log in;
Click on the "Settings" icon (the "Pink Cogwheel" located in op right corner of game map page;
Select on the last option at the bottom of the screen - "Accounts & Help" and click on it;
In next page, click on "Help Center" (the first option);
Scroll down to "My Game Progress" and click on it;
Select & click on 4th option —> "I can't find my progress in the game - how to retrieve my levels";
In the next page, scroll down all the way and click on "Contact Us";
In "Choose a Topic" - select "Lost progress or items" option;
In subtopic - select "I lost my progress";
Click on "Submit".

Once you submit your complaint, you will receive an automated email. Please ignore that and wait for (up to) 72 hours to receive reply from a real agent! If you have not heard from anybody after 24 hours, please send a reminder and inform them that you are still waiting for their assistance.

Contacting the King Player Support team is in general time consuming process! Hence, I request you to be patient🙏

SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3349567#Comment_3349567

Thanks for the Guidance @PummyRaj, can you please guide me more that how can I

contact the King Player Support team directly from your game App.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3349398#Comment_3349398

Hi @SMZJ🤗 Thank you for replying back!

Yes, of course! Since you have created an account now, all you need to do is — log into the game and contact the King Player Support team directly from your game App.

Please let me know if you need further assistance with sending your complaint!

SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3349027#Comment_3349027

No, I've been playing game without any email.

SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3348974#Comment_3348974

I was playing game without any account, neither Facebook nor King account. My progress was not saved but now I've created an account, so is there any chance of getting me those levels back??

Lindark

I would try to log in with your email address, and if you're not sure of the password, try to recover it. Progress is usually linked to an email address

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/501981/i-cant-find-my-progress-in-the-game-how-to-retrieve-my-levels

Hello @SMZJ🤗 Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game with the level progress!

Did you your game before either with Facebook or King account? If so, did you make sure that you are logged into your game with that account?

Which device are you using to play the game?

Please reply back by typing below. If you have any screenshots, please share by tapping on the 2nd icon located in the bottom left corner of comment box🍫🍬🍫

Accepted answers

All comments

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/501981/i-cant-find-my-progress-in-the-game-how-to-retrieve-my-levels

Hello @SMZJ🤗 Welcome to the King Community!

I am sorry to hear that you are experiencing an issue in your game with the level progress!

Did you your game before either with Facebook or King account? If so, did you make sure that you are logged into your game with that account?

Which device are you using to play the game?

Please reply back by typing below. If you have any screenshots, please share by tapping on the 2nd icon located in the bottom left corner of comment box🍫🍬🍫

Lindark

I would try to log in with your email address, and if you're not sure of the password, try to recover it. Progress is usually linked to an email address

SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3348974#Comment_3348974

I was playing game without any account, neither Facebook nor King account. My progress was not saved but now I've created an account, so is there any chance of getting me those levels back??

SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3349027#Comment_3349027

No, I've been playing game without any email.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3349398#Comment_3349398

Hi @SMZJ🤗 Thank you for replying back!

Yes, of course! Since you have created an account now, all you need to do is — log into the game and contact the King Player Support team directly from your game App.

Please let me know if you need further assistance with sending your complaint!

SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3349567#Comment_3349567

Thanks for the Guidance @PummyRaj, can you please guide me more that how can I

contact the King Player Support team directly from your game App.

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3349625#Comment_3349625

Hello again @SMZJ🤗

Please follow below steps to contact Player Support team👇️

Hope you are already logged into the game! If not, please open the game and log in;
Click on the "Settings" icon (the "Pink Cogwheel" located in op right corner of game map page;
Select on the last option at the bottom of the screen - "Accounts & Help" and click on it;
In next page, click on "Help Center" (the first option);
Scroll down to "My Game Progress" and click on it;
Select & click on 4th option —> "I can't find my progress in the game - how to retrieve my levels";
In the next page, scroll down all the way and click on "Contact Us";
In "Choose a Topic" - select "Lost progress or items" option;
In subtopic - select "I lost my progress";
Click on "Submit".

Contacting the King Player Support team is in general time consuming process! Hence, I request you to be patient🙏

SMZJ

https://community.king.com/en/candy-crush-saga/discussion/comment/3349651#Comment_3349651

Thanks a-lot @PummyRaj 🤗

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