Candy Crush Saga

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Candy Crush Saga

Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

My iOS devices will not sync my game progress.

I am playing on iPhone and iPad. On my iPhone I am on level 6081. On my iPad I am on level 4325. I only have one game ID which I created when I started playing many years ago.

When I try to sign in on my iPad I get a message about a connection error and to try in a bit. I have been trying for over 2 years. Is there a solution to this problem where I will not lose my progress on my iPhone and my gold and boosters?

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PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3368486#Comment_3368486

Hello dear @nrobey🤗

Please do not reinstall your game as the issue you are experiencing and the player that opened this post not the same. Also, the thread is 2+ years old! The game & features changed a lot since then!

As I have mentioned in your other post, this issue looks like it is affecting more players! So, like you said, the game team will have to send a fix from their side.

Please bear with us and keep an eye on one of your posts for further updates🙏

Just a note! Except for Community Managers and Game Experts' all of us that help here are players like you😍

nrobey

https://community.king.com/en/candy-crush-saga/discussion/comment/2586238#Comment_2586238

What if this issue is happening to me but not syncing with my facebook account. on my phone i'm at 19713. In my facebook account, I'm at 19686. In the APP on my laptop, I tried resyncing. Logged out. Now can't get back in. I have the same connection issue she mentioned above. I refuse to re-do all the levels I've passed. If I delete the app on my phone, they will not be there. Can you people fix the problem on your end. Many others have posted about this issue today. That means the problem is on your end, not ours.

PummyRaj

Hello @grammies8🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear that you are having an issue with one of your devices.

You are experiencing the "syncing" issue because of the connectivity issue on your iPad. It is like the progress has stopped when you last "logged in" to the game on your iPad.

Yes! There is a solution to this... to reinstall the game on your iPad. Once you reinstall the App, and log in with your account details, you will see that the game is synced with your iPhone and everything works normally👍️AND it will not affect your game progress, Gold or boosters on your iPhone.

But, it does removes the boosters on your iPad game. If you are OK with it, please delete the App - clear cache, etc., and reinstall the App.

If you have any following questions, please reply by typing in the blank box given below to my comment.

Thank you for posting in the Community! Have a Crushilicious rest of the weekend🍭

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

PummyRaj

Hello @grammies8🤗 Hearty Welcome to our lovely King Community!

I am sorry to hear that you are having an issue with one of your devices.

You are experiencing the "syncing" issue because of the connectivity issue on your iPad. It is like the progress has stopped when you last "logged in" to the game on your iPad.

But, it does removes the boosters on your iPad game. If you are OK with it, please delete the App - clear cache, etc., and reinstall the App.

If you have any following questions, please reply by typing in the blank box given below to my comment.

Thank you for posting in the Community! Have a Crushilicious rest of the weekend🍭

nrobey

https://community.king.com/en/candy-crush-saga/discussion/comment/2586238#Comment_2586238

PummyRaj

https://community.king.com/en/candy-crush-saga/discussion/comment/3368486#Comment_3368486

Hello dear @nrobey🤗

As I have mentioned in your other post, this issue looks like it is affecting more players! So, like you said, the game team will have to send a fix from their side.

Please bear with us and keep an eye on one of your posts for further updates🙏

Just a note! Except for Community Managers and Game Experts' all of us that help here are players like you😍

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Discussions
Chat about Candy Crush Saga, share thoughts, news, or anything sweet!
Support
Stuck or having trouble with Candy Crush Saga? Ask your question here and get help from others.
Contests
Enter for a chance to win Gold Bars and sweet in-game rewards in Candy Crush Saga!
Ideas
Have a sweet suggestion? Share your ideas to help improve Candy Crush Saga.
Off-Topic
This is your chill zone! Talk about anything that’s not Candy-related with other Candy players!.

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