I lost my progress level 6742

It looks like you will need to contact the Pkayer Support Team for technical help. Please email them (HERE) and be sure to include your Game ID in your message.

https://community.king.com/en/candy-crush-saga/discussion/comment/3375452#Comment_3375452

It didn't it start from the beginning

@2311595878, On your new phone, tap on the "Retrieve my progress" link and use your King account credentials to login. Let me know if your progress returns.

https://community.king.com/en/candy-crush-saga/discussion/comment/3375428#Comment_3375428

No I didn't when I clicked Retrieve my progress it showed login option only nothing about Save my progress.

Did you try the following on your new phone with your King account when you open your Candy Crush Saga app?

Tap on “Retrieve My Progress/Save My Progress.”
Log in with your email address and password to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/comment/3375400#Comment_3375400

I created a new account on my old phone but progress didn't sync.

@2311595878 , Did you create a king.com account from your old phone? If so, then you should be able to install the Candy Crush Saga app on your new phone and use the login credentials for your king.com account to get your progress and gold bars back, but your boosters remain on your old phone. You can continue to use the boosters while playing on your old phone as long as you have it, but you will want to start earning new boosters (Daily Treat Machine, etc.) on your new phone.

https://community.king.com/en/candy-crush-saga/discussion/comment/3374853#Comment_3374853

I tried that and didn't work after I backed up my old android phone and move everything to the new one candy crush didn't transfer.

I tried that and didn't work after I backed up my old android phone and move everything to the new one candy crush didn't transfer.

Hello @2311595878 and Welcome to our Community!

Have you tried the suggestions found in our Help Center 👉HERE👈?

Welcome! 👋

New here? Sign in or create an account to join the fun.

Accepted answers

All comments

Hello @2311595878 and Welcome to our Community!

Have you tried the suggestions found in our Help Center 👉HERE👈?

I tried that and didn't work after I backed up my old android phone and move everything to the new one candy crush didn't transfer.

https://community.king.com/en/candy-crush-saga/discussion/comment/3374853#Comment_3374853

I tried that and didn't work after I backed up my old android phone and move everything to the new one candy crush didn't transfer.

https://community.king.com/en/candy-crush-saga/discussion/comment/3375400#Comment_3375400

I created a new account on my old phone but progress didn't sync.

Did you try the following on your new phone with your King account when you open your Candy Crush Saga app?

Tap on “Retrieve My Progress/Save My Progress.”
Log in with your email address and password to get your progress back.

https://community.king.com/en/candy-crush-saga/discussion/comment/3375428#Comment_3375428

No I didn't when I clicked Retrieve my progress it showed login option only nothing about Save my progress.

@2311595878, On your new phone, tap on the "Retrieve my progress" link and use your King account credentials to login. Let me know if your progress returns.

https://community.king.com/en/candy-crush-saga/discussion/comment/3375452#Comment_3375452

It didn't it start from the beginning